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About hirequest
hirequest is a leading provider of financial technology solutions that empower mortgage lenders, banks, and credit unions to streamline their operations and deliver superior customer experiences. With a strong commitment to innovation, data integrity, and regulatory compliance, hirequest has built a reputation for excellence in the mortgage servicing industry. Our teams work at the intersection of technology and finance, creating secure, scalable platforms that handle millions of transactions each year. As we continue to expand our footprint across the United States, we are looking for dedicated professionals who share our passion for precision, efficiency, and continuous improvement.
Why This Role Matters
In the fast‑paced world of mortgage processing, accurate data entry is the backbone of every successful loan cycle. The Hybrid Mortgage Data Entry Specialist plays a critical role in ensuring that complex alphanumeric information is captured flawlessly, enabling downstream teams to perform underwriting, compliance checks, and customer communications without delay. Your work directly impacts loan approval timelines, regulatory reporting, and overall borrower satisfaction. By joining hirequest, you become part of a mission‑driven organization where every keystroke contributes to the financial well‑being of families and the stability of the housing market.
Key Responsibilities
- Enter complex alphanumeric data from mortgage documents, loan applications, and supporting records into hirequest’s secure processing system with a focus on accuracy and speed.
- Maintain meticulous document tracking logs, ensuring each file is correctly labeled, indexed, and retrievable for audit and reporting purposes.
- Identify missing or incomplete documentation, proactively request additional information from internal teams or external partners, and verify that all required data is present before entry.
- Generate and update daily, weekly, and monthly volume reports that capture entry totals, accuracy rates, turnaround times, and any backlog items.
- Collaborate with quality assurance analysts to perform spot‑checks and resolve discrepancies, continuously improving data integrity.
- Assist in the development and refinement of standard operating procedures (SOPs) related to data entry, document handling, and reporting.
- Participate in regular training sessions, team huddles, and performance reviews to stay current on industry regulations, hirequest system enhancements, and best practices.
- Perform any additional duties as assigned, including supporting special projects, system migrations, or temporary workload spikes.
Essential Qualifications
- High school diploma or equivalent; additional coursework in business administration, finance, or information technology is a plus.
- Demonstrated ability to type accurately at a minimum of 60 words per minute with a focus on alphanumeric characters.
- Strong organizational skills with the capacity to manage multiple document queues and meet strict deadlines.
- Proficiency in Microsoft Office Suite, especially Word for document handling, Excel for data tracking, and Outlook for communication.
- Up to one year of experience in a banking, mortgage, or related financial services environment, preferably with exposure to loan documentation.
- Ability to generate high volumes of work while maintaining a low error rate, supported by a detail‑oriented mindset.
- Willingness to work in a hybrid model, commuting to the Southlake, TX office for in‑person collaboration and training sessions.
Preferred Qualifications
- Associate’s degree or higher in a related field such as finance, accounting, or information systems.
- Certification in data entry, document management, or mortgage processing (e.g., Certified Mortgage Data Entry Specialist).
- Experience with loan origination software (LOS) platforms, such as Encompass, Ellie Mae, or similar systems.
- Familiarity with regulatory frameworks governing mortgage data, including RESPA, TILA, and HMDA.
- Previous experience in a remote or hybrid work setting, demonstrating self‑discipline and effective time management.
Core Skills & Competencies
- Attention to Detail: Ability to spot inconsistencies, typographical errors, and missing fields in complex documents.
- Communication: Clear written and verbal communication skills for interacting with team members, supervisors, and external partners.
- Technical Aptitude: Comfort navigating proprietary software, data entry interfaces, and troubleshooting minor technical issues.
- Time Management: Proven track record of meeting daily and weekly production targets without sacrificing quality.
- Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive, results‑driven team culture.
- Adaptability: Ability to quickly learn new processes, adapt to evolving regulatory requirements, and handle fluctuating workloads.
Career Development & Learning Opportunities
hirequest invests heavily in the professional growth of its employees. As a Mortgage Data Entry Specialist, you will have access to a structured learning path that includes:
- On‑the‑job training led by seasoned mortgage operations experts.
- Online courses covering advanced data management, loan processing workflows, and compliance fundamentals.
- Mentorship programs pairing you with senior analysts who can guide your career trajectory.
- Opportunities to transition into higher‑impact roles such as Quality Assurance Analyst, Loan Processor, or Operations Supervisor after demonstrating proficiency and meeting performance benchmarks.
- Regular performance feedback and individualized development plans that align your aspirations with hirequest’s business objectives.
Work Environment & Culture at hirequest
Our Southlake office blends modern workspace design with collaborative zones, quiet focus rooms, and state‑of‑the‑art technology. The hybrid model offers the flexibility to work from home on designated days, while still fostering face‑to‑face interaction that builds camaraderie and knowledge sharing. hirequest’s culture is rooted in integrity, inclusivity, and continuous improvement. We celebrate diversity, encourage innovative thinking, and recognize achievements through employee‑spotlight programs, quarterly awards, and team‑building events.
Compensation, Benefits & Perks
- Competitive Hourly Wage: $15.00 – $17.00 per hour, commensurate with experience and performance.
- Full‑Time Benefits Package: Medical, dental, and vision coverage with multiple plan options.
- Retirement Savings: 401(k) plan with employer matching contributions to help you build long‑term financial security.
- Paid Time Off: Generous vacation accrual, sick leave, and paid holidays to support work‑life balance.
- Wellness Programs: Access to employee assistance programs, mental health resources, and wellness challenges.
- Professional Development: Tuition reimbursement for relevant certifications and courses.
- Hybrid Work Arrangement: Flexibility to split time between the Southlake office and remote locations.
- Employee Discounts: Savings on partner services, technology, and local businesses.
Application Process & Next Steps
Ready to bring your precision and dedication to a thriving fintech environment? Follow these steps to apply:
- Prepare an up‑to‑date resume highlighting relevant data entry, mortgage, or financial services experience.
- Write a concise cover letter that explains why you are excited about the hybrid role at hirequest and how your skill set aligns with the responsibilities outlined above.
- Submit your application through the official hirequest careers portal or click the “Apply for the job now!” link below.
- Upon receipt, our recruiting team will review your qualifications, conduct a brief phone screen, and schedule a virtual or on‑site interview.
- Successful candidates will undergo a background check and drug screening as part of the final hiring steps.
Join hirequest Today
If you thrive in a detail‑driven environment, enjoy collaborating with a forward‑thinking team, and are eager to contribute to the future of mortgage technology, hirequest wants to hear from you. Take the next step in your career and become an integral part of a company that values accuracy, innovation, and employee success. Apply now and start your journey with hirequest!
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