Job Description
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.
Basic Qualifications
• High school diploma or equivalent
• Minimum one year of experience in collections and/or customer service activities
Preferred Skills/Experience
• Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
• Strong customer service/relations skills
• Ability to identify and resolve exceptions and to organize and interpret information
• Good verbal and written communication skills
• 12 months of call center or collections experience preferred
• Mortgage experience highly preferred
Schedule and Pay Information
Set Starting Pay: $20/hour + 10% Shift Differential (EST & CST Time Zones)
Set Schedule: Monday - Friday 11:15 AM - 8:15 PM EST + 1 Saturday once a month 9:00 AM - 3:00 PM EST
Location Expectations
This role is designated as U.S. home-based remote.
External Hiring in the following cities: Owensboro, KY; Cincinnati, OH; Dallas, TX
Internal Hiring: Remote, US
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.