Role Overview
Lead the redesign and delivery of a mobile application for field service technicians, ensuring a user-friendly, reliable, and offline-enabled experience that improves technician productivity and service efficiency.
Key Responsibilities
· Manage end-to-end mobile app delivery, from requirements gathering to deployment.
· Collaborate with technicians, dispatchers, and business teams to understand user needs.
· Drive mobile app design with a focus on usability, offline functionality, and performance.
· Ensure integration with work orders, scheduling, inventory, asset, and customer systems.
· Lead Agile delivery, including sprint planning, backlog management, and releases.
· Support device rollout, app deployment, and user adoption initiatives.
Required Skills & Experience
· 8+ years of experience in IT delivery or mobile application projects.
· Experience leading mobile app development/redevelopment initiatives.
· Strong understanding of Field Service Management processes.
· Experience with offline mobile applications and enterprise system integrations.
· Knowledge of Agile methodologies and project management.
Preferred
· Experience with
Salesforce Field Service
or
Microsoft Dynamics 365 Field Service
.
· Knowledge of Mobile Device Management (MDM) solutions.
What We Offer:
Competitive base salary with performance-based incentives.
Opportunity to work with a dynamic and innovative team.
Professional development and career growth opportunities.
Additional benefits may include health, dental, vision, retirement plan options, and paid time off.