Job Details
- Location: Remote (USA)
- Experience: 6 - 12 Years
- Job Type: FTE
- Openings: 1
Role Description
Who we are: -
At CitiusTech, we constantly strive to solve the industry's greatest challenges with technology, creativity, and agility. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence for over 140 organizations through next-generation technologies, solutions, and products. We aim to accelerate the transition to a human-first, sustainable, and digital healthcare ecosystem with the world's leading Healthcare and life sciences organizations and our partners.
Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.
Our vision: -
To inspire new possibilities for the health ecosystem with technology and human ingenuity.
What’s in it for you :-
Lead the Platform Enablement and User Support function for the Microsoft Data & Analytics ecosystem, providing L2 support, user enablement, incident resolution, service request fulfillment, problem management, and operational governance.
Experience
- 6+ years in Production Support / AMS / Managed Services
- 3+ years supporting Microsoft Data & Analytics platforms
- Strong ITIL/ITSM experience
- Healthcare experience preferred
Key Responsibilities
- Lead L1/L1.5/L2 support operations
- Manage incidents, service requests, problem tickets, and change requests
- Provide support for Power BI, Microsoft Fabric, Power Platform, Copilot Studio, and Azure services
- Coordinate user onboarding, access provisioning, and license management
- Develop and maintain Knowledge Base articles, SOPs, runbooks, and training materials
- Drive root cause analysis and problem management activities
- Support SLA compliance, operational reporting, and service reviews
- Collaborate with platform administration and engineering teams for complex technical issues
- Mentor junior support engineers
Required Technical Skills
- Power BI Administration
- Microsoft Fabric
- Power Platform (Power Apps, Power Automate, Dataverse)
- Copilot Studio
- Azure Fundamentals
- ServiceNow
- Azure AD / Entra ID
- Data Gateway Administration
- SQL
Preferred Certifications
- ITIL Foundation / Managing Professional
- Microsoft Fabric Analytics Engineer
- Microsoft Power Platform Administrator
- Azure Administrator Associate
Location: - Remote ( Willing to travel to client locations as needed)
Life at CitiusTech
We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset, centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.
Rated by our employees as the ‘Great Place to Work for’ according to the Great Place to Work survey. We offer you a comprehensive set of benefits to ensure that you have a long and rewarding career with us.
Join CitiusTech. Be You. Be Awesome.
To learn more about CitiusTech, visit
Disclosures: -
If you require assistance or accommodation during the application process due to a disability, please contact [praveena.praveen@citiustech.com].
This posting complies with applicable pay transparency laws in states such as California, Colorado, New York, New Jersey, Illinois, and others.
CitiusTech is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Skills
<p><strong><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;">Required Technical Skills</span></strong><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;"></span></p> <ul> <li><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;">Power BI Administration</span></li> <li><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;">Microsoft Fabric</span></li> <li><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;">Power Platform (Power Apps, Power Automate, Dataverse)</span></li> <li><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;">Copilot Studio</span></li> <li><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;">Azure Fundamentals</span></li> <li><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;">ServiceNow</span></li> <li><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;">Azure AD / Entra ID</span></li> <li><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;">Data Gateway Administration</span></li> <li><span style="font-size: 10.0pt; mso-ascii-font-family: Aptos; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Aptos; mso-hansi-theme-font: minor-latin;">SQL</span></li> </ul>
Requires 6+ years in production support, 3+ years supporting Microsoft data and analytics platforms, and strong ITIL/ITSM experience. Healthcare experience preferred.
Key Responsibilities
- leading support operations
- managing incidents
- mentoring engineers
Skills & Tools
Microsoft Power BI, Microsoft Fabric, Microsoft Power Platform, Microsoft Power Apps, Microsoft Power Automate, Microsoft Dataverse, Microsoft Copilot Studio, Microsoft Azure, ServiceNow, Microsoft Azure Active Directory (Azure AD), Microsoft Entra ID, SQL
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About CitiusTech
A healthcare technology company providing digital innovation, business transformation, and technology solutions. — Industry: Information Technology