Location/Schedule: 100% Remote (candidates near Sacramento, CA preferred) | Part-time, 20 hours/week
Overview
Support a Microsoft 365 environment in a hands-on, operational role covering Microsoft Entra ID, Intune, Exchange Online, Teams, SharePoint Online, and OneDrive. This is a junior-level position focused on routine administration, user/device support, and troubleshooting — not architecture or engineering.
Responsibilities
• Manage user accounts, licenses, and group administration in Microsoft 365 and Entra ID
• Support password resets, account recovery, and MFA troubleshooting
• Assist with Intune device enrollment, compliance, and endpoint troubleshooting
• Administer Exchange Online mailboxes, distribution groups, and permissions
• Provide end-user support for Teams, SharePoint Online, and OneDrive
• Document support activities and escalate advanced identity, security, or architecture issues appropriately
Required Qualifications
• 1–3+ years of IT support or Microsoft 365 administration experience
• Hands-on experience with Microsoft 365 Admin Center, Entra ID, Intune, and Exchange Online
• Experience managing users, groups, licenses, and permissions
• Experience troubleshooting MFA, authentication, and account-access issues
• Experience supporting device enrollment/endpoint management
• Strong documentation and customer-service skills
Preferred Qualifications
• Microsoft 365 Fundamentals or Endpoint Administrator certification (or Azure cert)
• Windows 10/11 endpoint administration experience
• Familiarity with Conditional Access and Microsoft Defender
• Basic PowerShell knowledge
• Active Directory / hybrid identity experience