Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.
GGC is actively recruiting for a Member Services Coordinator
*Remote work arrangement.
About this Opportunity
The Member Services Coordinator supports managing the girl registration system to ensure processes, project plans, and system testing are effective and up-to-date. Maintains processes, policies, and tools that support families and staff with girl registration. Leads all communication planning related to girl registration.
In this role you will:
Position Specific
- Support the girl registration system, by developing and maintaining the annual processes and project plan, supporting in the development of requirements, system testing, and ongoing system support.
- Support testing and implementation of Digital Transformation enhancements.
- Review, maintain, and continuously improve related processes, policies, and tools that support registering families.
- Builds thorough registration system testing processes.
- Trains and supports staff testers and ensures testing is completed within set timelines.
- Develop and improve policies, processes, and functionalities to deliver frontline expertise to caregivers and members.
- Lead the development of project communications, including communication plans.
- Coordinate department budget related tasks and contribute to the development of department budgets, as required.
- Develop and maintain associated tools and resources, such as user guides, training documents, fact sheets, in development and collaboration with IT (and other departments).
- Work with technical experts for the development and implementation of new projects.
- Maintain a high level of knowledge of the membership database and of the girl registration system.
- Apply organizational policies regarding diversity, equity and inclusivity to processes, communications and customer service.
General
- Adhere to all relevant policies, procedures, and practices.
- Liaise with other departments as required.
- Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.
- Other duties as assigned.
You should apply if you have the following:
Education, Designations and Certifications
- Related degree or diploma (i.e., Business Administration, Information Technology, Project Management, Public Administration, Non-Profit Management, Business Analysis) or equivalent work experience.
Prior Work Experience
- 2 years’ related experience working in an office environment.
- Experience with registration systems, project coordination, and communications planning.
Competencies (Knowledge, Skills & Abilities)
- Proficient in MS Office Suite and Office 365; knowledge of CRMs, and adaptability with changing technologies.
- Skilled at organization, setting priorities, and managing time.
- Ability to work independently, including thinking critically and creatively to find solutions, and with a team, including collaboration and training.
- Excellent communication (written and verbal) skills.
- Outstanding attention to detail.
Benefits:
What’s in it for you?
- We offer generous health benefits (Health, Dental, Vision, Health Service Spending Account)
- Paid time off
- Eligible to join the pension plan after 12 months
- Collaborative remote work environment
- Fun and friendly work environment and work-life balance
Hiring Range: $50,200.00 - $59,260.00
Application Deadline: Friday, October 9th, 2026, by 5 pm ET.
If this sounds like a job made for you, apply today!
Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications.
GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on
and are driven by the experience of girls.
Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture.
We thank all candidates for their interest. Only those selected for an interview will be contacted.
Related degree or diploma in business, IT, project management, or equivalent experience; 2+ years office experience; registration systems, project coordination, communications planning; MS Office and Office 365 proficiency; cover letter required.
Key Responsibilities
- managing registration system
- coordinating projects
- supporting members
Skills & Tools
Microsoft Office, Office 365, CRM
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Canada
- Salary: CAD 50,200 – 59,260 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Girl Guides of Canada
A national membership-based organization empowering girls through guiding. — Industry: Non-Profit Organizations and NGOs