Position Overview
We are seeking a dynamic and relationship-driven professional to lead membership experience and growth initiatives. This role is responsible for overseeing the full member journey, from initial interest through onboarding, engagement, retention, and advancement.
The ideal candidate is both strategic and hands-on, with a passion for building strong communities, driving measurable growth, and delivering an exceptional member experience. This position partners across teams to ensure a seamless experience through education, communication, and engagement.
Key Responsibilities
Membership Growth & Conversion
Drive membership and program growth through strategic outreach, engagement, and conversion efforts
Oversee introductory experiences for prospective members and ensure timely, effective follow-up
Guide prospects through next steps, including discovery conversations and enrollment
Monitor and optimize conversion pipelines and performance
Member Experience & Engagement
Own the day-to-day member experience from onboarding through renewal
Serve as a primary point of contact for member support and relationship building
Develop and execute strategies to increase engagement, retention, and reactivation
Ensure new members feel connected and supported within their first 30 days
Program Oversight
Support and grow professional development programs, including enrollment, progression, and completion
Track program metrics and guide members through advancement pathways
Maintain visibility into program performance and identify opportunities for growth
Community & Communication Management
Oversee member communications to ensure timely, personalized, and professional interactions
Support community engagement initiatives such as forums, campaigns, and outreach efforts
Monitor trends in member feedback, engagement, and retention to inform improvements
Education & Content Coordination
Coordinate execution of educational initiatives such as webinars and digital programming
Manage speaker communication, timelines, and content workflows
Support content and publication processes from editing through final delivery
Operations & Process Excellence
Maintain accurate member records, tracking systems, and reporting
Partner with internal teams to support billing, renewals, and account management
Identify and implement improvements to systems, workflows, and the overall member experience
Success Measures
Growth in membership and program enrollment
Increased conversion rates from prospective to active members
Strong member engagement and retention metrics
Positive onboarding experience within the first 30 days
Timely, accurate communication and execution
Consistent delivery of educational and member-facing initiatives
Key Performance Indicators (KPIs)
Membership growth and retention rate
Program enrollment and advancement metrics
Conversion rates (prospect to member)
Member engagement metrics
Communication response time
Execution accuracy and timeliness
Additional Responsibilities
Support team initiatives and special projects to drive organizational goals
Must be proficient in Microsoft Outlook, Teams, PowerPoint & Excel.
Role Details
Salary: $70,000 - $80,000 based on experience plus bonus opportunity
Location: Remote
Travel: Up to approximately 10 times per year