American Heritage Credit Union, a $5+ billion Credit Union has immediate openings available in our Contact Center for Full-Time PAT Member Service Representatives! This is a virtual representative position at our main campus in Northeast Philadelphia. This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit.
Responsibilities
- Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)
- Identifies cross-sell opportunities and cross-sells services to members
- Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers
- Perform account review
- Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member
Qualifications
- Must have prior Cash Handling, Customer Service experience required
- Previous Credit Union/Banking experience a plus
- Must be flexible and available to work
Work Hours
- Contact Center hours of operation: Monday-Friday 7:55 a.m. to 7:05 p.m. and Saturday 8:55 a.m. to 3:05 p.m.
- Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union
We offer
- A competitive salary
- An outstanding benefits package, including a 401(k) with a generous company match
- A friendly, progressive & environmentally friendly work environment