From Here. All In. For you.
We're a financial services co-operative with expansive reach across North
Central BC, Vancouver Island, and the Gulf Islands, and we’ve got an exciting
opportunity for you. Integris, a division of Coastal Community Credit, is
collecting general applications for future openings in our Member Experience
Centre as a Member Relationship Representative. If your background matches an
upcoming opportunity, you will be contacted.
We are seeking an experienced candidate; however, we remain open to training the
right candidate who demonstrates strong potential but does not yet meet all
requirements. This is a remote role where physical presence in Prince George and
surrounding area is preferred.
What’s the role?
MRR's are often the first impression of Integris for our members that reach out
via phone, text, or website. For these reasons, the MRR position is incredibly
important to Integris’ success. It’s not just about handling the money and
finances of our members; it’s about doing so while providing stellar service –
the Integris Experience. Our MRR's are highly organized, personable, and
patient. Those qualities, as well as being expedient, accurate, and friendly,
are basic characteristics required for success in the MRR role.
This full-time position has an open schedule from Monday to Saturday
Your duties will include:
Deliver exceptional member service by addressing inquiries, completing
routine non-cash transactions, and resolving member issues independently or
through appropriate referrals.
Provide accurate information on credit union products and services, including
deposit accounts, internet banking, and basic investments, while identifying
referral opportunities to other departments.
Perform clerical and administrative tasks to support branch operations, such
as processing reports, maintaining member accounts, and assisting with
post-dated term renewals.
Foster strong member relationships by understanding their individual needs
and providing personalized assistance and guidance.
Contribute as a proactive team member, supporting colleagues and ensuring a
high standard of service delivery.
What are we looking for?
Ideally, you are a flexible, collaborative team player with:
Advanced knowledge of credit union banking systems and core applications such
as T24, Verafin, Central1, and Signority.
Proficiency in Microsoft Office Suite and familiarity with online/mobile
banking processes, email money transfers, and ATM transactions.
Strong verbal and written communication skills, with the ability to resolve
conflicts effectively and build positive member relationships.
Strong understanding of credit union products, including specialty
investments (e.g., RRSPs, RRIFs, RESPs), and the ability to identify
opportunities to enhance member experiences.
Demonstrated ability to work both independently and collaboratively in a
fast-paced environment while maintaining attention to detail and accuracy.
What do we offer?
Salary Range: $21.99 - $26.96 per hour
Total Rewards:
Employer paid pension plan.
Generous paid time off options to foster work-life-family balance
Extended health & dental benefits
Vision Care
Short-term and Long-term disability insurance
Who are we?
Integris is a division of Coastal Community Credit Union, together:
We’re 100% member-owned, with all decisions made locally—right here in BC.
We’re a growing organization with $5.6 billion in assets under management.
We offer banking, insurance (including ICBC Autoplan), financial planning,
and group benefits to over 110,000 members in North Central BC, Vancouver
Island, the Gulf Islands.
We believe in making meaningful contributions to the communities we call home
through grants, education awards, sponsorships, and fundraising.
At Integris, a division of Coastal Community Credit Union, we believe in making
life better for our members, our neighbours and the communities we call home. We
believe that strong communities are built by people who care – and that’s
exactly who we are looking for.
From Here. All In. For You. Is more than just a tagline. It’s our commitment to
showing up, lending a hand, building meaningful relationships and creating
opportunities that help our communities thrive.
Here’s How We Do It: We put people first. We invest in our communities. We work
together to create positive change. Whether we’re helping a family reach their
financial goals, supporting a local business, or volunteering at community
events, we’re driven by a shared purpose – to make a difference where it matters
most.
We’re looking for people who care deeply about their community and believe great
service starts with genuine relationships. If you’re passionate about making a
difference, building meaningful connections and helping communities thrive,
you’ll feel right at home here.
Being a member of Integris means being part of something bigger than yourself.
It may feel different than other places you’ve worked – and that’s because here,
different is how it’s done.