About IKS
Founded in 2006, IKS Health enables providers to provide better, safe, and more
efficient care at scale. With over 12,000 employees, including over 1,500
physicians, and technologists, IKS Health provides solutions for over 150,000
providers across some of the largest and most prestigious healthcare provider
groups in the country. Through our Provider Enablement Platform, IKS Health
provides a strategic blend of technology and expertise with the aim of restoring
joy and viability to the practice of medicine by giving providers the tools and
resources they need to focus on what matters most – the patient. We offer
clinical, financial and administrative healthcare solutions for improved
operational efficiency, better patient outcomes, optimized productivity, and
revenue.
We are a virtual Patient Contact Center environment.
Individual performance measurement while working within a team atmosphere
Comprehensive 4 weeks training program
Opportunities for career growth
Position Overview
This position requires the ability to professionally handle inbound and/or
outbound calls pertaining to patient concerns with their billing statement of a
health care nature and/or collect past due balances while maintaining and
providing excellent customer service, appropriate levels of confidentiality, and
the ability to work in a culturally diverse atmosphere.
Responsibilities:
Communicate with patients via inbound and outbound phone calls
Provide knowledgeable answers to questions regarding medical bills and
accounts
Understands and adheres to all regulatory compliance areas, policies and
procedures (including HIPAA and compliance requirements)
Provides excellent customer service and timely response to questions and
issues related to benefits, billing, claims, payments, etc.
Reviews and analyzes insurance Explanation of Benefits to determine patient
responsibility, adjustments and write-offs and handles each situation
accordingly
Explains charges, answers questions, and communicates a variety of
requirements, policies, and procedures regarding patient financial care
services and resources to patients
Qualifications
Required:
Excellent organization, customer service and communication skills
Moderate computer proficiency including working knowledge of Microsoft Office
and/or Google Suite Tools
Problem solving skills, good judgment, attention to detail, and
follow-through are a must
Ability to multi-task and work within multiple systems at the same time.
Able to work with little or no supervision
Preferred:
Experience in customer service (1 year)
Medical billing and/or revenue cycle management knowledge within a healthcare
related field (1 year)
Patient contact center (call center) experience (1 year)
Job Type: Part-time, Virtual - Monday/Tuesday/Friday schedule 7:30 AM to 4:00 PM
CST
Compensation and Benefits: The pay range for this position is $18.50 per hour.
Pay is based on several factors, including but not limited to current market
conditions, location, education, work experience, certifications, etc.
IKS Health is an equal opportunity employer and does not discriminate based on
race, national origin, gender, gender identity, sexual orientation, protected
veteran status, disability, age, or other legally protected status.