Job Description:
• Coordinate appropriate urgent, emergent, and preventative health services for children across Refugio Urban Strategies programs
• Maintain complete, confidential medical records
• Communicate health needs to case managers and clinicians
• Schedule healthcare appointments and coordinate transportation
• Ensure qualified interpretation and translation services
• Serve as liaison for community health providers
• Coordinate health services and ensure timely, appropriate care
• Assist with developing, implementing, and maintaining standardized medical policies and workflows
• Ensure compliance with ORR, CDC, state, and federal medical requirements
• Audit medical documentation, UAC Portal entries, charts, and required timelines
• Support federal or state audits, monitoring visits, and incident reviews
• Ensure consistency and compliance in UC Portal entries, screenings, immunizations, surveillance, SIRs, and supply and medication inventories
• Assist with medical-related SIR reviews and program-level medical reports
• Develop and maintain confidential health record, triage, emergency response, environmental health safety, and post-release care procedures
• Assist with training medical and non-medical staff and onboarding new medical staff
• Collaborate with Clinical, Case Management, Operations, Direct Care, HR, and other departments
• Provide medical guidance during emergencies, escalations, or unusual medical cases
• Participate in multidisciplinary and PMO leadership meetings
• Expand partnerships with local medical, dental, specialty, and diagnostic providers
• Support new program openings or expansions by establishing medical operational systems
• Model Urban Strategies’ values and promote safety, compliance, and quality care
Requirements:
• Minimum of 1 year of employment in public health or healthcare setting with demonstrated experience in care coordination, health administration or direct clinical care
• Licensed practical or vocational nurse (LPN/LVN) or higher health-related qualification (e.g., licensed registered nurse (RN) with a bachelor’s degree), OR Bachelor’s degree in a relevant field
• Demonstrated experience developing medical protocols, auditing compliance, and coordinating multidisciplinary teams
• Strong understanding of healthcare regulations, HIPAA, CDC guidelines, ORR medical standards
• Organizational leadership, systems-building, and project management
• Excellent communication, documentation, and relationship-building skills
• Bilingual (English/Spanish) fluent, written, and verbal
• Clean criminal background check & CAN check
• Must be able to travel to program sites as needed
• Must be 21 or older
• Able to travel to and navigate program sites and medical clinic environments
• Able to stand, walk, or climb stairs during site visits
• Able to respond to emergency program needs with flexibility
Benefits:
• Remote work for eligible positions
• Medical and Dental is paid 95% by company and 5% by employee (individual or family)
• Vision is covered 100% (individual or family)
• 401K matched contributions up to 4%
• Employee Assistance Program
• Vacation time is generous but varies depending on program and position
• 9 Sick Days and 11 Holidays
• Every teammate gets long and short-term disability free
• Positions that require laptops, the company provides one
• Positions that require cellphone, company issues one
• Meaningful employee engagement programs