Medical Assistants- NY
Remote Care -REMOTE!!!!!!!!!!!!!!
YOU MUST LIVE AND BE CERTIFIED IN NYC AREA ONLY NY NY NY NY
SPECIALITIES A PLUS++++++ CARDIOLOGY, OBESITY, HYPERTENSION, KIDNEY ISSUES, DIABETES
To support patients enrolled in chronic care programs. This role focuses on
patient outreach, follow-up, and care team support, helping to deliver high-quality, compliant services in partnership with RNs and other clinical staff
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This is a high-touch, relationship-driven role ideal for those passionate about engaging underserved patients, coordinating care remotely, and improving health outcomes—one call at a time
.Key Responsibilities
• Patient Engagement & Support Perform intake and support to enrolled patients to explain program benefits and enroll them into the appropriate care management service
.Conduct non-clinical or semi-clinical check-ins to gather health updates, reinforce care plans, and support patient understanding
• .Build rapport and trust, using clear and simple language across diverse and often underserved population
• .Screen for social determinants of health (SDOH) and coordinate follow-up as needed
• Care Coordination & Team Collaboration Support supervising RN in tracking patient progress, scheduling follow-ups, and managing communication
• .Document patient interactions and time spent in the care management platform and/or EHR, ensuring accuracy for billing compliance
• .Monitor and escalate patient concerns or abnormal readings (e.g., RPM data) to the RN or clinical team
• Support language access by coordinating translation services when needed
• .Operational Tasks Manage outreach lists and task queues for assigned patients
• Follow scripted workflows for enrollment and re-engagement
• Participate in team huddles, training sessions, and continuous improvement feedback loops
Qualifications
• Required Medical Assistant certification or LPN license (active and unrestricted in the U.S
• 1+ year of experience working in a clinical, community health, or primary care setting
• Passion for working with diverse, underserved populations
• .Strong phone and communication skills, with a patient-centered minds
• Comfortable using technology (EHRs, patient engagement platforms, video visits, etc
• Preferred Bilingual in Spanish
• Prior experience in care management, chronic care coordination, or remote monitoring
• Familiarity with Medicare/Medicaid patients and programs such as CCM, RPM, or TCM