Description
We are seeking experienced Medical Assistants to join our statewide Neurosciences Pre-Triage Pod, providing exceptional telephone-based clinical support to patients with clinical concerns and needs related to Neurology, Neurosurgery, Pain Management, and Physical Medicine & Rehabilitation (PM&R). This position offers an excellent opportunity for a medical assistant who is passionate about clinical care, enhancing the patient experience, and improving access to high-quality healthcare across a large, integrated health system.
Location Remote
Schedule Monday – Friday; 8:00AM – 4:30PM with flexibility
Typical Responsibilities
- Assessing patient concerns through telephone interactions
- Identifying issues that require escalation to RN Triage
- Connecting patients with the appropriate providers and care teams
- Supporting patients across the state in navigating their care needs
- Helping improve access to timely, high-quality healthcare
What We're Looking For
- Dependable and reliable team players
- Positive attitude and strong communication skills
- Ability to work in a fast-paced setting
- Willingness to learn and support teammates
- Ability to troubleshoot
Benefits
- Benefits Designed for You
- 401(k) with employer match
- Tuition reimbursement
- Student loan forgiveness eligibility
- Employee Assistance Program (EAP)
- Healthy Results Wellness Program with bi‑weekly incentives
Sound like a perfect match? Apply NOW!
- We can't wait to hear from you!
Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. May precept current MA team members or MA Externs as requested by leadership. AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit