Remote Medicaid Call Center Associate Kansas
Class starts 10/5/26
Must include a resume when applying
This position is remote - must reside in Kansas
Hours of Operation: 8 am – 7 pm CST (8- hours shifts)
Possible shifts – will be determined at the end of training based on business needs and are subject to change
Shifts – 8:00am – 4:30pm
8:30am – 5:00pm
9:00am – 5:30pm
10:30am – 7:00pm
Training is remote M-F 8:00am - 4:30pm - approx 7 weeks long. Training will be done remotely via video. Must have camera on during training
Class Starts: Early October - No time off during training period
Equipment will be provided - must have dedicated workspace free of interruptions
Must have Internet speeds of 10mpbs upload -50mpbs download
Wage:
Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying.
Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying.
Benefits
Health benefits (medical, dental, vision) are available on the first day of employment.
Paid time off is accrued after 180 days (about 6 months) of employment.
Job Description:
As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems
Essential duties may include, but are not limited to:
Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
Responds to calls courteously, accurately, and concisely
Provides a high-quality customer service and focuses on the accuracy of information provided
Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
Use standard technology: telephones, e-mail, and web browsers
Maintain with up-to-date knowledge of regulations, policies, and guidelines
Complete all assigned training as necessary
Minimum Qualifications/Experience
High School diploma or GED equivalent; post-secondary education preferred
Minimum of six (6) months’ experience in customer service
Preferred Skills or Knowledge:
Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
Knowledge of Medicaid and managed care programs
Bilingual Spanish/English with the ability to speak and read both languages fluently.
Strong computer skills with the ability to maneuver in complex software systems
MS Office, Outlook, and Internet usage experience
Active listening skills
Customer orientated
Ability to adapt/respond to different types of characters
Able to multi-task, prioritize, and manage time effectively
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
Excellent data entry skills the ability to type 30 words per minute accurately
Willingness to work part of a team
Maintain the integrity and confidentiality of all records and communications
Internet Speed: upload 10 mbps download 50 mbps
All other duties as assigned.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25.
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