Role: MAWM Expert – Dynamic Work Release (DWR)
Rate: $60/hr W2 or $70/hr C2C
Location: Remote with Occasional Travel to GA
Domain: Telecom Field Service Operations
Job Description
• We are seeking an experienced
• MAWM Expert
• with strong hands-on expertise in
• Dynamic Work Release (DWR)
• to support large-scale telecom field-service operations.
• The ideal candidate will have deep knowledge of
• workforce management, dynamic job assignment, real-time work release, dispatch optimization, and telecom field-service workflows
• across
• fiber, wireless, and home-service environments
• .
• This role requires a combination of
• functional and technical MAWM expertise
• , with the ability to work in
• production, migration, and transformation environments
• . The consultant will collaborate closely with
• Product, Technology, Operations, Field Service, Dispatch, and Network teams
• .
Key Responsibilities
• Configure, support, and troubleshoot
• MAWM and Dynamic Work Release (DWR)
• capabilities.
• Design and optimize
• dynamic job assignment, work release, dispatch, and workforce workflows
• .
• Support telecom field-service operations across
• fiber, wireless, and home services
• .
Analyze production issues and provide functional/technical solutions.
• Support
• migration, implementation, integration, testing, and production environments
• .
Partner with Product, Technology, Operations, Dispatch, Field Service, and Network stakeholders.
• Translate business requirements into scalable
• MAWM/WFM solutions and workflows
• .
Must-Have
• Strong hands-on
• MAWM
• experience.
• Proven
• Dynamic Work Release (DWR)
• experience.
• Telecom
• field-service/workforce management
• experience.
• Experience with
• dynamic job assignment, dispatch, and real-time work release
• .
Strong functional + technical troubleshooting skills.
• Experience supporting
• production and migration environments
• .