Role: MAWM Expert – Dynamic Work Release (DWR)
Rate: $60/hr W2 or $70/hr C2C
Location: Remote with Occasional Travel to GA
Domain: Telecom Field Service Operations
Job Description
We are seeking an experienced
MAWM Expert
with strong hands-on expertise in
Dynamic Work Release (DWR)
to support large-scale telecom field-service operations.
The ideal candidate will have deep knowledge of
workforce management, dynamic job assignment, real-time work release, dispatch optimization, and telecom field-service workflows
across
fiber, wireless, and home-service environments
.
This role requires a combination of
functional and technical MAWM expertise
, with the ability to work in
production, migration, and transformation environments
. The consultant will collaborate closely with
Product, Technology, Operations, Field Service, Dispatch, and Network teams
.
Key Responsibilities
Configure, support, and troubleshoot
MAWM and Dynamic Work Release (DWR)
capabilities.
Design and optimize
dynamic job assignment, work release, dispatch, and workforce workflows
.
Support telecom field-service operations across
fiber, wireless, and home services
.
Analyze production issues and provide functional/technical solutions.
Support
migration, implementation, integration, testing, and production environments
.
Partner with Product, Technology, Operations, Dispatch, Field Service, and Network stakeholders.
Translate business requirements into scalable
MAWM/WFM solutions and workflows
.
Must-Have
Strong hands-on
MAWM
experience.
Proven
Dynamic Work Release (DWR)
experience.
Telecom
field-service/workforce management
experience.
Experience with
dynamic job assignment, dispatch, and real-time work release
.
Strong functional + technical troubleshooting skills.
Experience supporting
production and migration environments
.