Are you passionate about developing leaders, building high-performing teams and driving operational excellence within a research and data-driven organisation?
Join a fast-scaling UK-based company where you will work closely with the Director to lead, develop and empower managers, team leaders and operational teams, playing a key role in the company's continued growth and success.
To succeed in this role, you'll need proven management experience within a research and data-driven environment, with a strong track record of leading people, developing leaders and delivering operational results.
REQUIREMENTS
- Experience managing within a multi-tier structure, coordinating effectively across managers, team leads, and operators
- Strong background in operations management
- Proven experience leading managers and high-performing teams
- Experience using data to identify opportunities and drive operational process improvements is highly advantageous
- Strong stakeholder management, communication, and influencing skills
- Collaborative leadership style with a strong focus on accountability, continuous improvement, and team development
- Highly organised, with strong critical thinking and decision-making skills
- Confident working with reporting, spreadsheets, and workflow systems such as Jira
- Experience designing and delivering training and capability-building initiatives
- Resilient, adaptable, and able to perform effectively in a fast-paced and changing environment
DUTIES
- Lead, coach, and develop Team Leads and Managers
- Support ownership of the quality and consistency of daily operations
- Monitor team and data performance against KPIs, tracking error and exception rates and proactively acting on emerging trends
- Ensure high standards of validation, accuracy, and consistency across the function
- Own and continuously improve quality control frameworks, workflow processes, and training structures to ensure the function remains reliable and scalable
- Manage escalations above Team Lead level and remove blockers to ensure effective delivery
- Apply Agile practices to guide and support Team Leads, keeping delivery organised, visible, and consistent across teams
- Plan and manage capacity and pipeline across teams, balancing workloads against deadlines and available resources
- Optimise workflows, identify inefficiencies, implement improvements, and measure their impact on efficiency and accuracy
- Collaborate closely with Engineering, Customer Support, and other internal teams to improve processes, resolve issues, and support effective delivery
- Build and streamline training programmes for new hires and existing team members
- Report progress, risks, and recommendations to the Director, providing clear insights to support planning, prioritisation, and resourcing
Salary: R negotiable dependent on experience
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