Job Purpose
Market Quality (MQ) engineers conduct activities to support achieving department performance metrics/targets. Associates implement countermeasures when necessary to ensure department results.
Key Accountabilities
Perform analysis of failed warranty parts. Subject components & vehicles to test conditions in effort to recreate failures & simulate possible causes/influences.
Identify product defects related to design, manufacturing, or sales/service influences, and promote/carry out investigations to identify root causes.
Perform technical writing/documentation/reporting & present summaries to quality management.
Communicate with suppliers, design, and service teams to appropriately support problem investigation & resolution.
Work with responsible departments/suppliers to facilitate appropriate problem containment.
Support cost recovery efforts & negotiations by meaningfully examining warranty data & associated analysis record.
Qualifications, Experience, And Skills
Minimum Educational Benfits
Bachelor's degree in electrical, electronic, electrical technology, mechanical, engineering, or equivalent related work experience.
Minimum Experience
0-6 years of experience based on education.
Other Job-Specific Skills
Ability to investigate technical problems, derive conclusions from observations/data, and analytically approach root cause.
Working Conditions
This position will offer a combination of working in an open office environment and the ability to work from home 20% of the time.
Local travel between plants/buildings on Ohio’s campuses will be required.
Travel to various dealerships and/or suppliers within North America is expected to occur at various times throughout a given year (problem investigation specific purposes.
Expect 2-15 hours overtime per week as needed.
Hands-on, inside vehicle work is expected. Test lab work and test shop work is typically 50% of time while on-site.