About Matter Health
Matter Health delivers primary and preventive healthcare directly to older adults living in affordable housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. As we rapidly expand across the country, we are building a team of mission-driven professionals who thrive in fast-paced, collaborative environments.
Total Healthcare. Where you live.
About the Role
Matter Health is seeking a Market Operations Director to lead the operational and financial performance of our Massachusetts market.
As the senior operational leader for the market, you will oversee execution across Matter Health’s buildings, care teams, community relationships, and payer partnerships. You will be accountable for market-level performance, including patient engagement, access, scheduling efficiency, staffing stability, capacity, productivity, and financial results.
This position operates in a dyad partnership with the Market Medical Director. The Market Medical Director owns clinical decisions, clinical quality, and patient safety, while the Market Operations Director owns operational and administrative execution. Together, both leaders share accountability for the performance of the market and the success of its care teams.
This is a highly visible, hands-on leadership position for someone who understands value-based care, can manage complex multisite healthcare operations, and knows how to translate business priorities into consistent execution. The ideal candidate brings strong operational and financial acumen, builds trusted relationships across organizational levels, and can lead teams successfully through growth and change.
Responsibilities
Own the financial and operational performance of Matter Health’s Massachusetts market
Manage market-level performance across patient engagement, access, scheduling efficiency, staffing stability, capacity, productivity, and execution KPIs
Lead the operational execution of integrated care teams composed of licensed clinicians and non-licensed team members
Partner with the Market Medical Director through a dyad leadership model to align clinical and operational priorities
Maintain clear accountability for operational decisions while respecting the Market Medical Director’s authority over clinical care, quality, and patient safety
Provide operational and administrative support to licensed clinical team members, including onboarding coordination, scheduling, leave coordination, workflow support, and non-clinical performance management
Lead workforce and capacity planning across the market
Ensure day-to-day staffing, scheduling, building access, and operational logistics support reliable care delivery
Partner with engagement and care-support teams to improve attributed-member engagement, first-visit completion, and longitudinal patient retention
Use operational, clinical, and financial data to identify performance gaps, prioritize opportunities, and develop corrective action plans
Build and maintain strong relationships with property managers, community organizations, and local stakeholders
Support market launches, operational expansion, and the implementation of new workflows and care-delivery capabilities
Establish clear performance expectations and accountability across market teams
Lead, coach, and develop employees across multiple roles and locations
Communicate organizational and operational changes clearly, comprehensively, and inclusively
Identify barriers to achieving market goals and ensure timely resolution
Build a collaborative, accountable, and mission-driven team culture
Model Matter Health’s values of Empathy, Trust, Tenacity, Teamwork, and Curiosity
Qualifications
Active and unrestricted Registered Nurse or Nurse Practitioner license
At least five years of experience in a director-level healthcare operations position or a role with comparable scope and responsibility
Demonstrated experience leading multisite, multi-clinic, or market-level healthcare operations
Direct P&L ownership or meaningful responsibility for the financial performance of a healthcare market, service line, or business unit
Experience operating within a value-based, risk-based, or payer-aligned healthcare model
Understanding of patient attribution, quality measures, payer dynamics, and the operational drivers of value-based performance
Experience leading multidisciplinary healthcare teams that include licensed and non-licensed employees
Experience managing staffing, scheduling, workforce capacity, productivity, and operational performance
Demonstrated ability to use data and performance metrics to identify barriers, establish priorities, and improve results
Strong leadership, communication, relationship-building, and conflict-resolution skills
Ability to collaborate effectively across clinical, operational, financial, and administrative functions
Ability to lead through rapid growth, organizational change, and ambiguity
Proficiency with Microsoft Excel, Word, PowerPoint, and systems used to monitor operational performance
Ability to work in a field-based environment and travel approximately 25%–50% throughout the assigned Massachusetts market
Preferred Qualifications
Experience as an Operations Director, Practice Administrator, Market Leader, Market General Manager, or similar healthcare operations leader
Experience in primary care, Medicare Advantage, home-based care, community-based healthcare, or another value-based care organization
Experience working in a dyad, matrixed, or shared-accountability leadership model
Experience launching a new healthcare market, expanding multisite operations, or scaling a care-delivery model
Project-management experience
Experience working with property managers, community organizations, payers, or other external stakeholders
Experience supporting healthcare delivery within underserved communities
Experience leading operations in a rapidly growing or transforming healthcare organization
What Success Looks Like
Establishing reliable and accountable operations across Matter Health’s Massachusetts market
Achieving market-level financial, engagement, access, productivity, staffing, and execution goals
Improving attributed-member engagement, first-visit completion, and longitudinal patient retention
Building an effective dyad partnership with the Market Medical Director
Creating clear alignment between clinical and operational teams
Ensuring staffing, scheduling, capacity, and logistics consistently support care delivery
Identifying operational barriers early and implementing practical solutions
Building trusted relationships with employees, property managers, community organizations, payers, and other stakeholders
Leading successful market launches, operational expansion, and workflow implementation
Developing a collaborative, accountable, and high-performing market team
Balancing patient needs, employee experience, operational execution, and financial performance
Work Location
This is a field-based position supporting Matter Health’s Massachusetts market. The Market Operations Director will work across Matter Health locations, healthcare sites, affordable housing communities, and other market-based settings.
Candidates must be located within or able to regularly work throughout the assigned Georgia market.
Approximately 25%–50% travel within the market will be required based on operational, leadership, community, and care-delivery needs. Occasional travel to other Matter Health locations may also be required.
Why Matter Health
We believe where someone lives should never determine the healthcare they receive. Every team member at Matter Health plays an important role in expanding healthcare access for older adults living in affordable housing communities.
In this position, you will shape how Matter Health delivers care across the Massachusetts market. Your leadership will directly influence patient engagement, team performance, operational reliability, financial results, and our ability to build lasting relationships within the communities we serve.
If you are a collaborative and execution-focused healthcare operations leader who understands value-based care, enjoys building strong teams, and is energized by leading through growth and change, we want to meet you.
Total Healthcare. Where you live.
Working at Matter Health
Full-time team member benefits begin the first of the month following your start date.
Health & Wellness
Medical, dental, and vision coverage
Employer-funded HSA options
Employer-paid life and disability insurance
Voluntary illness, accident, and hospitalization coverage
Access to Matter Health’s in-person and virtual care services
Financial Security
Competitive compensation
401(k) with company match beginning at Day 60
Access to financial-wellness resources
Time Away
Up to four weeks of Paid Time Off
10 paid company holidays
Two volunteer days annually
Equal Opportunity Employer
Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.
Compensation Range: $185K - $190K
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