Compensation: $18.00 per hour
If you are a personable, customer-service oriented individual and are interested in helping people understand the complexities of health insurance looking for a seasonal opportunity with the possibility of transitioning to permanent full-time we want to hear from you!
Community Health Options is a non-profit, Member-led health insurance plan providing comprehensive health insurance benefits to individuals, families, and businesses. Our team of Member Services Associates (MSA) is responsible for assisting Community Health Options’ Members by responding to phone, mail, and/or email inquiries accurately and resolving issues in a consistent manner through an efficient, empathetic, positive and customer-focused approach.
The MSA facilitates comprehensive ‘first call resolution’ for our Members through a commitment to exceptional customer service, superior product knowledge and by effectively partnering with internal and external business partners. The MSA acts as a knowledgeable and empathic Member advocate providing navigational support for Community Health Options’ health insurance processes and online web systems.
Additionally, the Member Services Associate supports health care providers, insurance agents and brokers using a similar customer-focused model. The MSA fosters and maintains close working relationships with all clients and takes a proactive, problem solving approach to meet their needs.
QUALIFICATIONS
Strong commitment to high level customer service.
Previous experience working with health insurance or a health care environment is preferred
One-year practical work experience in a call center or equivalent customer service environment
High school diploma, general education degree or equivalent
Able to analyze and interpret verbal and written instructions
Ability to effectively present information in a clear and concise manner
Ability to type quickly, efficiently, and accurately
Ability to multi-task using multiple computer systems and screens with strong organizational and time management skills
Ability to incorporate feedback to further professional development
Must be able to work in a fast-paced environment and adapt to change
Strong verbal and written communication skills
Ability to work as part of a goal oriented team
Knowledge of Microsoft Office products
Full-time seasonal positions will start in November with a multiweek education program. This is a remote position that requires a private and quite workspace and a high-speed internet connection where Community Health Options will provide the required equipment. Convenient eight-hour shifts are available between 8AM – 5PM Monday through Friday with weekends and major holidays off. A seasonal hourly rate of $18.00 per hour and up to a $500 completion bonus is available!
Potential for permanent full-time opportunities available upon completion of seasonal assignment through January 2027 for those that qualify and are interested in being part of the Community Health Options Team!
SUPERVISED BY Member Services Manager