Role: Manhattan WMS Support Consultant
Duration: 6-12 months
Location: Troy, MI (100% REMOTE)
Rate: $60-$65/hr
Skills:
- Warehouse Management Experience
Experience Required: 10 & Above
Manhattan Active WMS Support
Key Responsibilities
- Technical Support: Provide advanced (L2/L3) support, troubleshoot issues, resolve bugs.
- System Management: Perform MAWM configuration for bug fixes and performance tuning, and ensure alignment with business needs, handling updates, patches, and upgrades.
- Process Improvement: Develop automated solutions, optimize workflows (picking, packing, etc.), and identify enhancements.
- Cross-Functional Collaboration: Work with IT, infrastructure, ERP (e.g., SAP), and warehouse operations teams.
- Vendor Liaison: Collaborate with Manhattan CSO organization on issue resolution, platform capabilities and enhancements.
- Adhere and align to IT Change Management and Governance Process.
Qualifications
- Should have experience working in WMS Support team
- Warehouse operations domain experience is a must.
- Should be open to travel at least 20% with no restrictions to travel to Mexico and Canada.
- 10+ years of working with best in breed WMS Solutions is a must.
- Manhattan WMS and LM experience is mandatory
- Needs to have multiple full lifecycle MAWM Implementation experience
- Should have the good understanding of the complete WMS Process Flows.
- Good experience in WMS Cloud implementations.
- Understanding & Developing Complex WMS Rules.
- Understanding & Developing Workflows.
- Should have excellent technical skills and should be able to independently handle the technical assignments.
- Understand & capable of designing WMS and/or Legacy system(s) Integrations.
- Must possess strong communication skills both verbal and written.
Diversity and Inclusion
- Diverse Lynx LLC is an Equal Employment Opportunity employer.
- All qualified applicants will receive due consideration for employment without any discrimination.
- All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
- We promote and support a diverse workforce across all levels in the company.