Job Title: Manhattan Active Lead - Support Role
Location: Remote
Contract
Job Summary:
We are looking for a Manhattan Active Support Lead to manage production support, incident resolution, and continuous improvement for Manhattan Active applications. The ideal candidate will have strong troubleshooting skills and experience supporting WMS/OMS environments.
Key Responsibilities:
Provide L2/L3 production support for Manhattan Active (WMS/OMS)
Monitor system performance and ensure high availability
Troubleshoot and resolve incidents, defects, and integration issues
Perform root cause analysis (RCA) and implement preventive solutions
Coordinate with business users and technical teams for issue resolution
Manage service tickets, SLAs, and escalation processes
Support deployments, patches, and system upgrades
Maintain documentation and knowledge base
Required Skills & Qualifications:
9 years of experience in application support / WMS support
Hands-on experience with Manhattan Active (WMS or OMS)
Strong knowledge of incident management and ITIL processes
Experience in troubleshooting APIs, integrations, and data issues
Familiarity with SQL and database concepts
Strong analytical and problem-solving skills
Ability to work in 24/7 support model (if required)
Experience: 9 years required