Manager, Veeva CRM Platform

Job Description: • Define the Veeva Vault platform vision and roadmap aligned with Amplity’s Client Systems and Services strategy • Evaluate Veeva capabilities and develop client-facing service offerings • Manage feature backlog, release roadmap, and platform enhancement priorities • Lead solution design for client implementations on Veeva Vault CRM and related products • Standardize implementation methodologies, deployment templates, solution designs, playbooks, and accelerators • Build integrations with client systems, data lakes, and analytics environments • Establish governance for configuration, security, releases, compliance, and best practices • Support administration, release management, optimization, and production support • Design and support territory management, targeting, alignment, customer master data, and field force effectiveness capabilities • Develop reporting models using X-Pages and related capabilities • Develop Amplity’s Veeva managed services offering and operating procedures • Manage relationships with Veeva, implementation partners, and third-party providers • Coordinate releases, regression testing, user acceptance testing, validation, and production readiness • Own AI roadmap, innovation backlog, business cases, and pilot initiatives • Partner with Sales, Client Solutions, Commercial Operations, Medical Operations, and clients • Deliver executive presentations, client proposals, roadmap reviews, and stakeholder communications • Establish KPIs, support metrics, knowledge management, and continuous improvement initiatives • Participate in budget planning and track spend • Provide leadership, mentoring, coordination, and development support • Manage assigned projects, including scope, timelines, resources, reporting, execution, and value creation Requirements: • Minimum 8 years of experience in CRM, commercial platforms, or commercial technology within pharmaceutical, biotechnology, life sciences, or healthcare • 5+ years of hands-on experience with Veeva CRM or Veeva Vault CRM • Experience with Veeva Align, Network, OpenData, Engage, and Approved Email • Experience leading CRM implementations, platform administration, or managed services • Experience working with Commercial Operations, Sales Operations, or Medical Affairs organizations • Experience partnering with business stakeholders, technology teams, and external vendors • Experience supporting multiple pharmaceutical clients in a consulting, CRO, CSO, or client services environment • Experience building reusable implementation methodologies, playbooks, and service accelerators • Excellent written and verbal communication skills • Effective executive-level and client-facing engagement • Strong client relationship management skills • Ability to translate business needs into practical, scalable technology solutions • Must be able to work within U.S. time zones; U.S. Eastern and Central time zone residents preferred • Direct engagement with internal business partners, clients, and vendors required • Veeva Vault CRM Administrator certification required • Vault AI and X-Pages certification or relevant experience preferred • Veeva Align certification or relevant experience preferred • Microsoft Certified: Power BI Data Analyst Associate preferred • Microsoft AI Fundamentals preferred • Deep understanding of pharmaceutical commercial operations • Veeva CRM functional expertise • Expertise in commercial field force processes, Medical Affairs workflows, territory management, alignment, targeting, segmentation, CRM product management, consulting, solution design, business process optimization, and change management • Technical expertise in Veeva Vault CRM, Veeva Align, Veeva Network, CRM integrations and APIs, Power BI, SQL, and Azure DevOps or other Agile delivery tools • Skills in product ownership, project management, vendor management, cross-functional leadership, strategic planning, financial and commercial acumen, team leadership, and mentoring Benefits: • Comprehensive benefits package • 401(k) • Company-funded long-term disability • Company-funded short-term disability • Paid time off • Paid holidays • Medical insurance • Dental insurance • Vision insurance • Competitive compensation • Comprehensive benefits packages tailored to your role + location • Supportive culture • Primarily remote work model for better work-life balance • Diverse, equitable + inclusive workplace