ABOUT INVOCA
Invoca is an AI-powered revenue execution platform that brings together
marketing, commerce, and contact center teams to turn every customer interaction
into measurable, profitable growth. Join our dynamic, fast-growing team, where
innovation and collaboration are at the core of our culture.
ABOUT THE TEAM
Invoca is building an agentic development environment, one where software is
designed, written, tested, deployed, and operated with AI as a first-class
collaborator. The AI Platform team is what makes that real for the rest of R&D.
The team owns the shared infrastructure that AI-powered products and agentic
workflows are built on: paved paths and starter kits for MCP-based integrations,
agent workflow configuration and policy, machine-to-machine identity and access,
evaluation and telemetry, and the engineering analytics that tell us whether any
of it is actually working.
This is a platform with customers. Its users are Invoca's own engineers, and its
product is the speed, safety, and trust with which the whole company ships AI.
ABOUT THE ROLE
We're hiring an Engineering Manager to lead the AI Platform team. You'll manage
a team of [6-8] engineers and own its delivery, operational health, and growth,
reporting to the AI Engineering leadership. You'll inherit a team with real
traction: platform components already adopted by peer teams, delivery
instrumented with DORA-style analytics, and governance work in flight. Your job
is to compound that. Grow the team, keep the platform trustworthy as its surface
area expands, and turn adoption from early wins into the default way Invoca
builds with AI.
This is a management role with technical teeth. You won't be the primary author
of the architecture, but you need enough fluency in modern AI systems to hold a
high bar in design reviews, pressure-test tradeoffs, and earn the trust of
senior engineers.
WHAT YOU'LL DO
Lead and grow the team
Manage, coach, and develop the engineers on the AI Platform team: clear
expectations, honest feedback, real career growth.
Hire senior talent in a competitive market, and own candidate experience that
top-tier passive candidates say yes to: tight loops, prepared interviewers,
fast decisions.
Build a culture of ownership and craft, where engineers use the agentic tools
they build.
Own platform outcomes, not roadmap items
Treat the platform as a product with internal users: define adoption goals,
instrument them, and measure whether teams are actually better off because of
your team's work.
Partner with the Engineering and Product teams and architects on roadmap and
priorities, and represent the platform in R&D planning.
Favor paved paths and shared standards (ADRs, templates, reference
implementations) over one-off, team-specific solutions.
Run delivery with data
Own delivery health using DORA-style metrics and flow analysis. Our own
analysis shows cycle time variation is driven mostly by queueing, not ticket
difficulty; we expect you to manage flow and WIP, not just push effort.
Make delivery predictable: honest estimates, visible risks, no surprise
slips.
Identify where high-volume, low-difficulty toil concentrates, and automate
it.
Build trust into the platform
Ship access controls, audit trails, and policy guardrails as first-class
platform capabilities, not afterthoughts. Platform trust is the product.
Embed operational rigor: incident management, on-call health, observability,
and honest postmortems.
Partner with Security and Infrastructure so governance keeps pace with
capability.
Hold high engineering standards, maintain platform SLOs, and make it easy to
adopt and scale with a trustworthy platform
Champion the agentic development era
Make your own team the reference implementation of AI-assisted engineering:
agentic coding workflows, automated review gates, AI in the SDLC as habit
rather than demo.
Drive adoption of AI development tooling across R&D, moving teams from
awareness to daily use, with an operator's playbook rather than a mandate.
WHAT WE'RE LOOKING FOR
8+ years in software engineering, including meaningful hands-on years
building backend, platform, or infrastructure systems, and 3+ years managing
engineers.
Experience leading a platform, infrastructure, or developer-experience team
whose customers are internal engineers, with a track record of driving
measurable adoption.
Working fluency in modern AI systems: LLM APIs, agent orchestration, MCP or
similar integration protocols, evaluation, and telemetry. Enough depth to
hold a technical bar; you don't need to be a researcher.
Data-driven delivery management: you've used DORA metrics or equivalent to
find and fix real bottlenecks, and you understand flow.
Operational and security mindset: you've owned production services, run
incident response, and treat access control and auditability as design
requirements.
Demonstrated success hiring and retaining senior engineers.
Direct, calibrated communication with engineers and executives alike: honest
characterization over spin, risks surfaced early.
High ownership in ambiguous, fast-moving territory.
HOW SUCCESS WILL BE MEASURED
Success in this role will look like:
The majority of product teams building AI features do so on your team's paved
paths, and platform telemetry, not anecdote, proves it.
Delivery is predictable and measurably improving, with queues managed and
toil visibly automated away.
Every platform surface ships with access control, audit, and policy
guardrails in place, and no incident is attributable to their absence.
AI-assisted development is a daily habit inside your team and spreading
across R&D.
The team is retained, growing, and hiring well, and engineers name their
manager as a reason they stay.
📍 Location: This is a remote-first role. We are currently hiring in the
following locations: 📍
United States: Greater Los Angeles Area (including Santa Barbara and San Diego)
· SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area ·
Seattle Metro
Candidates must be based within ~2 hour drive of these areas. Occasional
business travel may be required.
COMPENSATION, BENEFITS & PERKS:
At Invoca, we believe great work starts with taking care of our people. That's
why we offer competitive compensation and benefits designed to support your
health, your family, your growth, and your life outside of work. For teammates
in the U.S., health benefits begin on your first day of employment.
COMPENSATION
Base Salary: $175,000–$275,000
Variable Compensation: Bonus and/or commission eligibility, where applicable.
Equity: All employees are invited to share in Invoca's success through our
stock option program.
Actual compensation will depend on factors including experience, skills, and
location.
BENEFITS & PERKS
HEALTH & WELLBEING
Day-One Health Benefits – Medical, dental, and vision coverage begins on your
first day of employment for U.S.-based teammates.
Mental Wellbeing – Access to mental wellbeing support and an Employee
Assistance Program (EAP).
Wellness Subsidy – Reimbursement that can be applied toward gym memberships,
fitness classes, and more.
TIME AWAY
Flexible Time Off – We encourage a healthy work-life balance. Our flexible
paid time off policy gives you the flexibility to recharge and take time away
when you need it.
Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter
break, giving you time to rest, recharge, and spend time with friends and
family.
Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding,
adoption, and caring for family members.
Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and
medical needs.
GROWTH & CAREER
Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools,
including leading LLMs and agentic AI workflow solutions to help you maximize
productivity and work more effectively.
Professional Development – Annual reimbursement of up to $1,000 per fiscal
year to support learning, certifications, conferences, and other professional
development opportunities.
FINANCIAL BENEFITS
401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of
up to 4%.
RECOGNITION & COMMUNITY
Recognition Programs – We celebrate great work through company-wide and team
recognition programs, including President's Club and quarterly and
departmental awards recognizing innovation, execution, and customer impact.
InVacation (Sabbatical) – As a thank-you to our long-term team members, we
offer a sabbatical after seven years of service.
Some benefits may vary for teammates outside the U.S. based on local laws,
regulations, and country-specific offerings.