About:
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable.
Our mission is to guide and inspire our customers to make style a source of
creative energy in their lives. We will always strive to make Bloomingdale’s
like no other store in the world. Across all brand touchpoints—from
Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a
critical role bringing our mission to life. Our inclusive culture promotes
diversity of background, thought and opinion. Regardless of position, we believe
all colleagues have a voice and access to share their thoughts with every level
of leadership. Our colleagues are passionate, driven, entrepreneurial and
collaborative, while having a lot of fun along the way.
Job Overview:
The Regional Technology Manager plays a crucial role in driving the successful
implementation, reliability, and adoption of store technology across a defined
regional area. Acting as a strategic project lead, this role partners directly
with store management to ensure technology initiatives are deployed smoothly and
align with operational needs.
The ideal candidate blends project management skills with strategic technical
thinking. They focus on guiding deployments, leading quality assurance,
resolving high-level escalations, and working one-on-one with stores to maximize
the value of their technology tools through expert guidance and clear
documentation.
Essential Functions:
Regional Project Management & Quality Assurance
Manage the regional execution of technology pilots, rollouts, and system
upgrades, ensuring projects are delivered on time and with minimal disruption
to store operations.
Partner with central IT and store leadership to evaluate store readiness,
adjusting rollout schedules and pacing as needed to support business
priorities.
Collaborate with central technical teams to execute regional QA, testing, and
configuration management, ensuring zero-defect deployments and operational
readiness prior to launch.
Strategic Partnership & Consulting
Conduct on-site visits to consult with store management. Review their unique
operational challenges and provide expert guidance on how to better leverage
existing systems (e.g., POS, mobile devices, clienteling tools) to hit
business targets.
Act as the strategic bridge between the field and central IT. Synthesize
regional feedback into actionable insights, advising central teams on
necessary adjustments to future roadmaps and solutions.
Incident Escalation & Field Coordination
Act as the primary project leader during critical technical situations or
major outages in the region. Guide internal staff and coordinate with vendors
to determine the most effective correction path, moving beyond scripted
solutions.
Serve as the senior escalation point for complex, recurring issues. Analyze
the escalation path to identify root causes and implement permanent fixes
rather than treating symptoms.
Serve as the on-site liaison with third-party technicians during major
hardware/software installations and critical break-fix scenarios, ensuring
work is completed accurately and to operational standards.
Training & Documentation
Create, maintain, and continuously improve training materials, operational
playbooks, and procedural documentation to support store teams.
Drive user adoption by ensuring store teams are properly prepared, supported,
and trained during major technology transitions. Partner with
cross-functional stakeholders to ensure documentation always reflects current
system updates.
Proactive Analysis & Insights
Monitor and analyze regional incident data and field feedback to identify
process gaps and opportunities for improvement.
Develop and recommend proactive support strategies to anticipate business
needs, shifting the region from reactive troubleshooting to preventative
operations.
Qualifications:
Bachelor’s degree in Information Technology, Business Administration, or a
related field.
3–5 years of experience in technology operations, IT project management, or
retail systems support.
Strong project management skills, with the ability to coordinate deployments,
manage timelines, and balance priorities across multiple geographic
locations.
Strategic thinker with the ability to translate operational challenges into
actionable technology adoption plans.
Excellent written and verbal communication skills; capable of conducting
1-on-1 consultations with store leadership and developing comprehensive
training materials.
Proven experience handling major technology escalations and guiding quality
assurance (QA) and testing processes.
Working knowledge of retail environments, network infrastructure, POS
systems, and Mobile Device Management (MDM) tools.
Demonstrated ability to work autonomously and prioritize tasks effectively in
a remote or geographically distributed environment.
Demonstrates initiative, adaptability, and a proactive mindset in solving
complex challenges.
Why Join Us:
This is an exciting opportunity for a tech-savvy, solution-driven individual to
make a meaningful impact on store operations. If you are motivated by
innovation, thrive on collaboration, and are excited about the intersection of
retail and technology—we encourage you to apply.
This job description is not all inclusive; additionally, Macy’s, Inc. reserves
the right to amend this job description at any time. Macy’s, Inc. – including
Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer,
committed to a diverse and inclusive work environment.
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