EXCEPTIONAL HOSPITALITY STARTS WITH YOU
The location for this position is virtual/remote
This is your chance to be part of a Corporate Human Resources team at a top
global hospitality company! As Manager, Recruiting Operations and Planning
within the Recruitment Operations Center (ROC), you will play a key role in
leading our centralized onboarding and analytics operations. You will combine
people leadership, operational expertise, and data-driven insights to improve
processes, inform decision-making, and deliver an exceptional candidate and
stakeholder experience.
What you'll do during a typical day:
Responsible for leading a centralized onboarding and analytics team of
approximately five (5) Team Members
Oversee daily operations supporting 12,000 to 16,000 candidates in the first
steps of their onboarding journey, ensuring an exceptional candidate
experience, operational excellence, compliance, and service delivery across
the Recruitment Operations Center (ROC).
In partnership with Recruiting Leadership and key stakeholders, this position
drives continuous improvement through data-informed decision-making.
Leverage business intelligence, reporting, and analytics tools to identify
trends, improve operational efficiency, develop performance reporting, and
provide actionable recommendations that support recruiting and onboarding
strategies.
Foster a high-performing team culture by championing engagement, recognition,
coaching, and professional development.
Ensure Team Members feel valued, supported, and empowered to deliver an
exceptional experience for candidates and business partners.
How you'll collaborate with others:
Lead, coach, and develop a team responsible for candidate onboarding
operations and recruitment analytics, managing productivity, service levels,
quality standards, and workload distribution.
Partner cross-functionally with Recruiting leaders, HR partners, and business
stakeholders to resolve onboarding challenges, improve service delivery, and
ensure a seamless candidate experience.
Collaborate with key stakeholders to develop and present data-driven insights
that support operational strategy, workforce planning, and continuous
improvement initiatives.
Evaluate onboarding workflows and implement process improvements that enhance
efficiency, compliance, candidate satisfaction, and team effectiveness.
Foster a culture of accountability, curiosity, continuous learning,
recognition, and operational excellence.
Translate complex data into clear business recommendations that drive action
and measurable outcomes.
Projects you'll take ownership of:
Develop and maintain operational, service-level, and performance reporting
for ROC leadership.
Design and enhance analyses, dashboards, and automated reporting solutions
supporting recruiting and onboarding operations.
Utilize reporting and analytical tools to extract, validate, analyze, and
interpret data from recruiting, HR, and operational systems to support
business decision-making.
Create executive dashboards and scorecards tracking recruiting funnel
performance, onboarding metrics, productivity, service levels, and candidate
outcomes.
Conduct root-cause analysis and identify opportunities to improve processes,
service delivery, and operational performance.
Establish data governance, reporting standards, and quality control practices
to ensure reporting accuracy and consistency.
Partner with stakeholders to translate business requirements into scalable
reporting and analytical solutions.
WHAT IT TAKES TO MAKE THE STAY
You have these minimum qualifications:
Five plus (5+) years professional experience
Two plus (2+) years of people leadership experience in recruiting operations,
HR operations, shared services, customer support, business operations, or a
related environment.
Two plus (2+) years of experience developing reports, dashboards, and
actionable business insights that support operational decision-making.
Experience using reporting and analytics tools to analyze data, identify
trends, and provide recommendations that improve business outcomes.
Experience with business intelligence and reporting platforms such as OTBI,
Power BI, Tableau, SQL, or similar tools.
Strong understanding of operational KPIs, service-level agreements, workforce
planning metrics, and performance measurement.
Proven experience leading process improvement initiatives and driving
operational efficiencies through data analysis.
Advanced Excel skills, including data analysis, pivot tables, complex
formulas, and data validation.
It would be useful if you have:
Bachelor's degree
Experience in hospitality, recruiting, onboarding, HR operations, shared
services, or other service-oriented environments.
Experience supporting large-scale operational teams with reporting, workforce
planning, or process optimization initiatives.
HOW WE'LL HELP YOU THRIVE
At Hilton, the hospitality we're known for doesn't end with our guests. We
proudly invest in our Team Members' wellbeing, supporting you through all of
life's moments. When you join Hilton, our exceptional care extends to you with
unmatched perks and benefits, including:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with
room rates as low as $40/night at our world-class hotels through our Go
Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP),
you can invest in Hilton shares at a 15% discount to help build your
financial future
Paid parental leave – Because family matters. We offer paid leave for
eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge
services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single,
compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members
can access free counseling and support through our best-in-class Employee
Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what
matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses,
we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to
save for what's next
Benefits availability may vary depending on Team Member's location as well as
terms and conditions of employment and are subject to the terms and conditions
of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits
[https://jobs.hilton.com/benefits] package to support their mental and physical
well-being, so they can Thrive personally and professionally. The pay range for
this role is $77,500 – $110,000 and is determined based on applicable and
specialized experience and location. Subject to plan terms and conditions, you
will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan,
consistent with other team members at the same level and/or position within the
Company.
#LI-REMOTE
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work.