EXCEPTIONAL HOSPITALITY STARTS WITH YOU
This is a remote position with a preference for candidates in Pennsylvania or
Ohio
This is your chance to be part of an in-house Brands team of industry experts in
the domains of hospitality, brand management, innovation, food and beverage,
wellness, owner relations, and more, for all of Hilton's unique brands!
Are you passionate about partnering with hotel leaders to uphold Brand Standards
and elevate the guest experience? As a Manager, Quality Assurance (QA) Auditor,
you'll help strengthen and grow Hilton's portfolio. Reporting to the Area
Manager, Quality Assurance, you will oversee a territory of 100+ hotels,
conducting comprehensive audits to ensure cleanliness, safety, and adherence to
brand standards.
You'll travel to perform on-site evaluations, review findings with property
leadership, and provide actionable insights. You'll also prepare detailed
reports with supporting images for internal analysis, helping protect the
integrity of our Brands and maintain exceptional guest satisfaction.
What you'll do during a typical day:
Perform routine on property Quality Assurance evaluations.
Apply your knowledge of product replacement cycles, renovations, and physical
upgrades to maintain Brand Standards.
Navigate complex situations with a solutions-oriented mindset, maintaining
Brand integrity while balancing owner and partner expectations.
Address inquiries and communications made internally, both verbally and in
written communications.
Participate in Consistency exercises.
Monitor expenses incurred from travel completed/scheduled, both based on
monthly and yearly goals.
Participate in activities outside of QA to gain a better knowledge of other
departments.
How you'll collaborate with others:
Work with senior leaders and property teams to foster positive, productive
relationships.
Communicate with Quality Auditors, Area Managers in QA, Directors, Senior
Directors, Vice Presidents, Brand Teams, Design and Construction, and Human
Resources, Owners, and Management Company Reps to answer inquiries about
Brand Standard compliance, QA, Brand protocol, procedures, and Improvement
Plans.
Effectively communicate and coordinate independently, while contributing to
shared success.
Projects you'll take ownership of:
Territory Management, Expense Management, Audits completed and annual goals.
Coordinate upcoming activities such as travel plans and hotel scheduling,
ensuring downtime work is completed and submitted by established deadlines.
WHAT IT TAKES TO MAKE THE STAY
You have these minimum qualifications:
Five (5) years of management experience in Hotel Operations
Three (3) years of experience as a General Manager, Executive Committee
Member, or Director
Valid Driver's license
Travel 90% of the time
It would be useful if you have:
BA/BS Bachelor's Degree
Fluency in a foreign language
Food Safety certification
Proficient in Microsoft Office products
Working knowledge of product replacement cycles, renovations and physical
upgrades
Problem resolution and consulting skills to mitigate potential
conflicts/issues
HOW WE'LL HELP YOU THRIVE
At Hilton, the hospitality we're known for doesn't end with our guests. We
proudly invest in our Team Members' wellbeing, supporting you through all of
life's moments. When you join Hilton, our exceptional care extends to you with
unmatched perks and benefits, including:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with
room rates as low as $40/night at our world-class hotels through our Go
Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP),
you can invest in Hilton shares at a 15% discount to help build your
financial future
Paid parental leave – Because family matters. We offer paid leave for
eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge
services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single,
compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members
can access free counseling and support through our best-in-class Employee
Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what
matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses,
we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to
save for what's next
Benefits availability may vary depending on Team Member's location as well as
terms and conditions of employment and are subject to the terms and conditions
of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits
[https://jobs.hilton.com/benefits] package to support their mental and physical
well-being, so they can Thrive personally and professionally. The pay range for
this role is $77,500 – $100,000 and is determined based on applicable and
specialized experience and location. Subject to plan terms and conditions, you
will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan,
consistent with other team members at the same level and/or position within the
Company.
#LI-REMOTE
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work.