Manager Quality Assurance

Exceptional Hospitality Starts with You

The location for this position is virtual/remote

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Manager, Quality Assurance, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Brands team reporting to Area Manager, Quality Assurance, you will perform numerous QA audits and have responsibility for 100+ hotels in your territory. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards.

What you'll do during a typical day:

• Perform routine Quality Assurance evaluations.
• Address inquiries and communications made internally, both verbally and in written communications.
• Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
• Participate in Consistency exercises.
• Participate in activities outside of QA to gain a better knowledge of other departments.

How you'll collaborate with others:

• Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans.

Projects you'll take ownership of:

• Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.

What It Takes to Make the Stay

You have these minimum qualifications:

• Five (5) years of management experience in Hotel Operations
• Three (3) years of experience as a General Manager, Executive Committee Member, or Director for a Hotel
• Valid Driver's license
• Travel 90% of the time

It would be useful if you have:

• BA/BS Bachelor's Degree
• Project management experience
• Working knowledge of product replacement cycles, renovations and physical upgrades

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $77,500 – $100,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

#LI-REMOTE

Company

Requires 5 years of hotel operations management, 3 years as a hotel general manager, executive committee member, or director, and a valid driver's license. Bachelor's degree and project management experience preferred.

Key Responsibilities

• performing audits
• monitoring expenses
• coordinating travel

Job Details

• Category: Quality Assurance
• Commitment: Full Time
• Workplace: Remote — McLean or United States
• Salary: USD 77,500 – 100,000 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About Hilton

A global hospitality company operating a portfolio of hotel brands and guest accommodation services. — Industry: Hospitality and Tourism