About The Role:
We are looking for a Manager of Provider Network Operations to build and scale the clinical network powering Pomelo's new Midlife line of business. In this role, you’ll partner closely with cross-functional teams (Recruiting, Licensing & Credentialing, Product, Clinical Leadership) to build processes, programs and infrastructure to support the growth, utilization, retention and quality of our multi-license-type provider network as volume scales.
What you'll do:
Set and report on network capacity targets; identify and close gaps before they affect patient access
Partner with Recruiting, Licensing & Credentialing, and Learning teams to keep time between contract signature & first patient visit efficient as volume scales
Own the end-to-end provider relationship, including orientation, utilization, and retention across the network
Define and track provider utilization metrics; turn insights into concrete process and/or product fixes
Build and run programs (e.g., incentives, community) that keep clinicians actively practicing within the Pomelo network
Partner with the Quality team to define what good looks like across the network and translate clinical quality standards into network participation criteria
Monitor provider-level quality data (e.g., utilization, patient outcomes, complaints) and drive action on outliers, in partnership with Clinical leadership
Support quality-based remediation and, when necessary, contract termination decisions in line with Pomelo's clinical and compliance standards
Serve as the connective tissue across Licensing, Credentialing, Quality, Clinical Ops, and Product teams whose work supports the clinical network
Build the reporting and dashboards to provide a clear view of network health
Represent the provider network in company-wide planning, and flag risks (e.g., capacity gaps, quality issues) before they become urgent
Who you are:
3 years of work experience, with 1+ years in provider network management, provider success/experience, or network operations at a telehealth company
Demonstrated ownership over key network metrics, including growth, retention, utilization, and quality
Enjoys building net new processes in addition to optimizing existing ones
Strong cross-functional communicator, able to work fluidly with Clinical, Product, Compliance, and Commercial teams and translate between them
Strong analytical skills, track record of using data to tell a story & prioritize investments
Comfortable with ambiguity and early-stage pace
Nice to have: experience specifically in women's health or a clinician network involving multiple license types (MDs, NPs, RDs, etc.)
Why you should join our team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.
We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.
Benefits and Perks:
Comprehensive Health, Dental, and Vision coverage for employees and their families
High deductible Health Plans with Health Savings Account (HSA) options
Flexible Spending Account (FSA)
Equity grant participation
401(k) program
Competitive vacation policy
16 weeks paid parental leave
Fully remote work flexibility (within the US)
Compensation:
The expected base salary range offered for this role is $100,000-$115,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.
At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
3+ years of experience, including 1+ year in provider network management, provider success, or network operations at a telehealth company; requires ownership of network metrics, analytical skills, and cross-functional communication.
Key Responsibilities
- managing networks
- tracking metrics
- building dashboards
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 100,000 – 115,000 / year
- Languages: English
Benefits
- Retirement plan
- Generous parental leave
About Pomelo Care
A mission-driven telehealth company improving outcomes for mothers and babies. — Industry: Healthcare