Job Title: Manager, Professional Services
Location: Canada, or United States (remote)
Contract: Permanent Full Time
About us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+
customers across 100+ countries. Cyncly transforms the way customizable products
and spaces are imagined, designed, sold, managed and made. Our end-to-end
software solutions connect professional designers, retailers and manufacturers
to the world's largest repository of product content. Today, our business spans
across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring
industries with operations in North & South America, Europe, Asia Pacific and
Africa.
Cyncly brings over 30 years of experience to deliver more value for our
customers through an expanded portfolio of end-to-end solutions. Our global
presence allows us to provide world-class support and sales with a local touch,
providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through
strong organic growth and complementary acquisitions, backed by leading growth
private equity firms specialized in technology.
Main responsibilities
Lead a team including Consultants and Project Managers, ensuring strong
people management, emotional intelligence, and wellbeing in a high-demand
environment.
Own and drive revenue, margin, utilization, predictability, and related KPIs.
Oversee customer outcomes and ensure the team is delivering high‑quality
implementations and enhancements for external customers.
Conduct capacity planning, resource allocation, staffing forecasting and
workload balancing across Implementation and PM functions.
Identify, structure and implement standardized processes, reducing
variability and improving repeatability.
Promote career development: create career paths, support growth plans, and
ensure team members understand expectations and next steps.
Maintain regular communication with regional/global stakeholders, providing
updates, raising risks early, and ensuring alignment.
Occasionally support sales by advising on services, scoping discussions, and
recommending the right solution configuration to prospects.
Represent Professional Services with commercial awareness, ensuring decisions
support revenue targets and customer success outcomes.
Required qualifications
Proven experience managing teams in Professional Services or similar
consulting/services environments.
Strong business acumen with hands-on experience managing revenue, margin,
utilization, predictability, and other operational KPIs.
Demonstrated experience with capacity planning, staffing, and workload
forecasting.
Prior exposure to external customer-facing services (Professional Services,
Consulting, Implementation, Customer Success with billable components, etc.).
Experience dealing with ambiguous environments, building structure, and
creating scalable processes from zero.
Fluency in English and experience collaborating remotely across multiple
countries/time zones.
Nice to have:
Experience with enterprise software implementations (ERP preferred).
Background in manufacturing or familiarity with manufacturing processes.
Experience in wood industry or furniture production.
Working for us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as
one, united by our purpose: powering businesses that bring spaces to life. Our
strength comes from our diversity of experiences, perspectives, and skills - and
we thrive when we work together with openness, trust, and respect.
Here, you’ll join a group of colleagues who take ownership, solve problems, and
focus on making an impact. We embrace curiosity, welcome new ideas, and see
mistakes as opportunities to learn. You’ll have the freedom to work flexibly and
autonomously, supported by teammates and leaders who are committed to your
growth.
We celebrate the different ways people contribute and encourage everyone - from
every background - to bring their authentic self to work. Because when we
collaborate, challenge each other, and share what we know, we build something
better together.
If you want to work in a place where your ideas matter, your growth is valued,
and your work shapes the spaces people live, work, and play in - come join us.
In accordance with applicable pay transparency laws, we are committed to
providing clear and equitable compensation information. For this remote
position, the expected salary range is $120,000 - $160,000 USD, depending on
location, experience, and qualifications. This role may also be eligible for
additional compensation such as bonuses, commissions, as well as a comprehensive
benefits package. Candidates applying from jurisdictions with specific pay
disclosure requirements (e.g., California, Colorado, New York, Washington,
Illinois, British Columbia) will receive location-specific compensation details
in compliance with local laws.
Equal Opportunity Employer Statement:
Cyncly is committed to equal opportunity and does not discriminate based on
race, color, creed, religion, gender, age, sexual orientation, national origin,
disability, veteran status, or any other characteristic protected by law.
Applicants must be legally authorized to work in the country in which they are
applying to work (United States or Canada). This role is not eligible for
employer sponsorship now or in the future.
English is required for this position due to regular communication with
customers and colleagues located outside Quebec and the need to review technical
documentation available only in English.