Job Summary
The Manager, Process Improvement is responsible for advancing Lean process
improvement initiatives across the organization. This role involves consulting,
coaching, and teaching leaders and teams to create, implement, and sustain
process improvements that support quality outcomes, revenue growth, and
operational efficiency. The Manager partners with administrators, clinicians,
and staff to foster a continuous improvement culture throughout the health
system.
Essential Functions
Coaches and educates corporate and facility leaders on Lean principles and
process improvement techniques, facilitating adoption across clinical and
operational areas.
Develops and sustains collaborative relationships with corporate, hospital
staff, and physicians to drive a focus on quality improvement and optimized
operations.
Assists in defining, measuring, and analyzing performance metrics to track
and communicate the impact of improvement initiatives.
Serves as an internal consultant, providing expertise on achieving quality,
revenue, and operational goals through continuous improvement practices.
Supports the Director, Process Improvement in implementing a standardized
improvement system and ensuring that it is embedded into routine practices.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.
Qualifications
Bachelor's Degree in Business, Healthcare Administration, Engineering, or a
related field required
Master's Degree in Business, Healthcare Administration, Engineering, or a
related field preferred
5–7 years of overall relevant professional experience preferred
3-5 years of experience in process improvement, Lean methodologies, or
healthcare operations required
2-4 years of experience leading process improvements focused on value stream
mapping, rapid improvement events, metrics analysis and financial outcomes
reporting required
1–3 years of experience in data analytics, data visualization, or AI-related
applications preferred
Experience in a healthcare setting preferred
Up to 25% travel expected.
Knowledge, Skills and Abilities
Application of A3 or PDSA improvement tools.
Proficient in Lean and Six Sigma principles, with experience implementing
process improvements in complex settings.
Strong analytical skills, including familiarity with metrics development and
performance tracking.
Excellent coaching, teaching, and mentoring abilities.
Effective communicator with the ability to build relationships across
multidisciplinary teams.
Competent in project management and data analysis software applications.
Ability to work independently and as part of a team in a fast-paced,
results-oriented environment.
Licenses and Certifications
Six Sigma Green Belt Certification preferred or
Lean Six Sigma Black Belt preferred