This is a Fully Remote Job
About Our Client:
This organization operates within the travel industry, focusing on challenges related to operational efficiency and process optimization. It addresses these challenges by implementing continuous improvement initiatives and leveraging data analytics to enhance workflows and drive business value. The company supports growth and effectiveness through a strategic approach to process improvement and data-driven decision-making.
About the Opportunity:
The PROCESS EXCELLENCE MANAGER leads and manages continuous improvement efforts to optimize operations and increase efficiency. This role drives strategic process enhancements, supports data analytics initiatives, and collaborates across teams to deliver measurable improvements. The position is key to fostering a culture of sustained improvement and ensuring that business processes align with organizational goals.
Responsibilities:
Develop and execute a continuous improvement strategy with defined goals and KPIs
Assess and analyze current processes to identify inefficiencies
Lead improvement projects from initiation through completion
Promote a culture of continuous learning and innovation
Monitor and report on progress of improvement initiatives
Collaborate with cross-functional stakeholders and senior leadership
Develop, monitor, and improve API tools
Support airlines with implementation aligned to strategy
Stay updated on industry best practices in process improvement and change management
Develop and implement data analysis strategies to support growth and efficiency
Partner with stakeholders to translate business needs into analytics projects
Design and execute experiments for data-driven decision making
Maintain dashboards and reports tracking KPIs
Ensure data quality and accuracy across teams
Communicate insights and recommendations to leadership
Requirements:
Minimum 3 years experience in the travel industry with close work alongside hotels
Ability to manage workload effectively in a fast-paced environment
Strong attention to detail producing high-quality work
Experience presenting API in customer-facing settings
Proficiency in Microsoft Office, especially Excel and PowerPoint macros
Excellent verbal and written communication skills
Bachelor’s degree in business administration, sales and marketing, or a related field
Pay Range and Compensation Package:
The estimated annual salary range for this role is $60,000 to $70,000 USD, adjusted based on location
Compensation is determined by experience, qualifications, skills, geographic location, internal alignment, and external benchmarks
Benefits & Perks:
401(k) with employer matching, where applicable based on location
Paid time off
Extended health insurance, long-term disability, life insurance, and Employee Assistance Program
Access to company-sponsored volunteer and community engagement programs
Recognition and rewards program
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.