Job Description:
• Manage team of Payer Integration Managers and get health plan integrations across the finish line with customers
• Provide strategic support to the organization regarding payer initiatives
• Act as cross-functional subject-matter expert for the Health Plan Integration product, including training, problem solving, and product input
• Support HPI-related partnerships, business development, product design, and member/customer experience
• Participate in Sales conversations to support and qualify product implementation with customer health plans
• Provide consultation on payer integration and billing for future Lyra products and services
• Collaborate with Billing, Marketing, Product, Health Plan/Health system, Customer Support, and provider teams
• Assist the product team with HPI launch documentation and health plan/customer conversations
• Develop relationships with key health-plan stakeholders
• Solve complex setup challenges with different health plans
• Adapt to ambiguity, organizational changes, market conditions, and shifting priorities
Requirements:
• 10+ years of work experience in a high-growth, fast paced environment
• College degree or years of applicable manager experience
• Experience in employer-sponsored health benefits space and preferably experience working with or for a health plan
• Passion for mental health and changing the healthcare landscape
• Excellent listening and communication skills - both oral and written with an emphasis on gaining trust and credibility, building relationship at all organizational levels both external and internally
• Ability to solve problems in a highly collaborative manager
• Strong project management skills and a demonstrated ability to build processes that can scale
• Experience working with customers, implementing digital products/services including coordination with health plans
• Passion for working in collaboration across internal teams, both leading and supporting multiple stakeholders
Benefits:
• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• Well-being perks and activities
• Surprise swag
• Regular community celebration