General Purpose:
The Manager, Mid-Market Accounts is responsible for leading a team that manages and grows relationships with mid-market accounts (clients that have between 50 and 249 employees and/or that have MRR between $4,000 and $14,999). This role oversees mid-market account managers, ensures high customer satisfaction, drives revenue growth, and aligns account strategies with broader business goals.
Direct Reports: Yes
Essential Duties and Responsibilities:
Leads, coaches, and mentors a team of mid-market account managers, modeling the TPx North Star Operating Principles and Cultural Behaviors
Sets performance goals, conducts regular reviews, and provides feedback
Fosters a high-performance, customer-centric culture
Builds and maintains senior-level relationships with key enterprise clients
Serves as an escalation point for high-stakes accounts or complex challenges
Ensures consistent delivery of value and client satisfaction
Consistently meets or exceeds monthly sales quota and TBR targets
Oversees strategic account planning and execution
Develops account expansion strategies, including upselling, cross-selling, and renewal planning
Monitors account health and proactively addresses risks or churn indicators
Works closely with Commercial Operations, Customer Success, Product, and Marketing teams to deliver seamless customer experiences
Provides client insights to internal stakeholders to inform product roadmap and service improvements
Tracks team performance against KPIs and revenue targets
Provides regular reporting on account health, opportunities, and risks to leadership
Provides accurate sales forecasts to senior leadership
Other Responsibilities:
Performs other duties as assigned
Up to 25% travel required including the use of a personal vehicle and domestic air travel with overnight stays
Required Qualifications:
Bachelor's degree in business, marketing, or a related field or equivalent combination of education and experience
Minimum 5 years in account management, client success, or B2B sales, with at least 2 years in a leadership role
Proven experience managing and growing large, complex accounts
Demonstrated prior experience working for a Managed Services Provider (MSP)
Strong leadership, coaching, and interpersonal skills
Excellent communication and negotiation abilities
Ability to develop data-driven strategies and present business cases
Proficiency with CRM systems (e.g., Salesforce) and account management tools
Must possess a valid driver's license and a satisfactory motor vehicle record (MVR)
Other Qualifications:
Master's degree a plus
TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.
Req: #26-0090