The Manager, Membership Renewals is responsible for retaining Health Evolution's Enterprise Membership and Partnership base. This individual owns a defined portfolio of current Members, managing the renewal process from early outreach through signed renewal, tracking renewal health, and flagging at-risk accounts to leadership. The role partners closely with the EVP, Membership & Market Development and works cross-functionally with Marketing, Member Experience, and Curation teams to keep Members engaged and satisfied ahead of renewal. This role reports directly to the EVP, Membership & Market Development, and works alongside other members of the Membership team responsible for new sales, renewals, and Member engagement.
Key Responsibilities
- Own the day-to-day renewal process for an assigned portfolio of Enterprise Members and Corporate/Strategic Partners, tracking renewal timelines and key milestones in Salesforce.
- Conduct renewal outreach and check-in calls with Member points of contact to confirm satisfaction, surface concerns early, and secure renewal commitments.
- Identify and flag at-risk accounts to the EVP, and help build and execute retention plans for accounts showing signs of disengagement.
- Prepare renewal proposals, updated pricing, and benefit summaries for Member review, in coordination with the EVP.
- Maintain accurate and current renewal, account, and forecast data in Salesforce, providing regular status updates to leadership.
- Support relationship management with Member executives and their offices, serving as a responsive day-to-day point of contact.
- Partner with the Member Experience and Curation teams to ensure Members remain engaged throughout the year and arrive at renewal well-supported.
- Help identify modest upsell or expansion opportunities within existing accounts (e.g., additional Member seats) and route larger opportunities to the EVP.
- Assist with Marketing follow-up related to renewal communications and Member touchpoints.
- Attend the Summit, Connect, or select Forum Roundtables as needed to support Member relationships in person.
What Success Looks Like
- Strong, consistent renewal rate across an assigned portfolio of Enterprise Members and Partners.
- Early identification and effective management of at-risk accounts.
- Accurate, up-to-date renewal forecasting that gives leadership clear visibility into the portfolio.
- Responsive, trusted relationships with Member points of contact that support long-term retention.
- 3+ years of experience in account management, customer success, renewals, or membership/association management, ideally within health care, health tech, or a membership-based organization.
- Experience managing a renewal or retention process, including tracking pipeline and forecasting in a CRM (Salesforce preferred).
- Comfort communicating with senior executives and their offices in a professional, responsive manner.
- Familiarity with, or interest in quickly learning, the payer, provider, and life sciences landscape.
- Strong written and verbal communication skills, including the ability to prepare clear proposals and summaries.
- Organized and detail-oriented, with the ability to manage a multi-account portfolio and meet renewal deadlines.
- Bachelor's degree or equivalent experience.
- Willingness to travel occasionally for Health Evolution convenings and Member meetings (estimated 5–10%).
Benefits
- Ability to work remotely
- Competitive compensation
- Competitive, comprehensive health care coverage
- Flexible paid time off
- 401k w/company match
Health Evolution is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Health Evolution is a selective membership of chief executives and influential leaders from the most impactful organizations across the health care industry.
Our members embrace bold ideas, drive meaningful innovation, lead with courage, and collaborate to advance a health care system that is more accessible and affordable, more effective and equitable, and more proactive and personalized.
Health Evolution’s range of in-person and virtual convenings include:
- Health Evolution Summits: The largest, most influential gathering of health care CEOs and senior leaders in America
- Exchanges: Intimate group gatherings focused on a specific topic in a signature location
- Hubs: Dedicated member space for meetings, networking, and receptions at industry events.
- Networks: Trusted peer circles connecting like-minded executives
- Forum: Peer-to-peer discussions exploring major themes reshaping health care
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