Job Description:
• Lead staff responsible for managing contractual performance and compliance for complex or high-profile/critical vendors
• Partner with IT leads and vendor service delivery to understand evolving service needs, define business requirements, and improve vendor capabilities
• Monitor service-level metrics and performance against contractual obligations and manage corrective actions
• Coordinate performance-gap analysis and address gaps through process improvements, training, or other interventions
• Oversee handling of high-severity and stagnant issues/events and escalate for remediation
• Ensure adherence to vendor-governance procedures, including data access and security
• Review vendor work for quality issues and administer customer surveys and feedback processes
• Lead formal vendor service reviews and audits as needed
• Provide input to vendor contract negotiations and align contracts with business strategy
• Collaborate with internal business partners on vendor strategy discussions
• Oversee team work processes, performance management, coaching, training, and development
Requirements:
• Bachelor's degree or advanced degree where required
• 8+ years of experience in a related field
• In lieu of degree, 10+ years of experience in a related field
• Experience working in technology and IT delivery
• Experience managing technology vendors, including services, software, and hardware
• Experience leading and developing teams of vendor management professionals
• Authorization to work in the United States
Benefits:
• Medical, dental, and vision coverage
• Numerous health and wellness programs
• Parental leave and support
• Adoption and surrogacy assistance
• Career development programs
• Tuition reimbursement for continued education
• 401k match including an annual company contribution
• Annual Incentive Bonus based on annual corporate goal achievement and individual performance
• Paid Time Off (PTO)
• Two well-being days
• Flexible work arrangements and autonomy
• Remote Flex work with a few in-office visits each year