For our client, we are seeking a Manager II, Customer Success to join the team of a leader in the Enterprise Technology space.
This role will lead a customer success function focused on retention, expansion, and product adoption across a large portfolio of accounts. The manager will shape segmentation strategies, improve how the team operates, and partner closely with Sales to support account growth. It also calls for hands-on leadership in escalations, team development, and the use of AI and automation to improve productivity and scale.
Location: Remote
Compensation: $125,902 – $190,440 annually
Responsibilities
Develop customer segmentation strategies to improve engagement
Drive retention as a core focus in customer success decision-making
Collaborate with Sales to support account growth and expansion
Enhance product adoption through customer success initiatives
Hire and manage a team of customer success managers handling large account portfolios
Increase team productivity through the use of AI and automation
Lead critical customer escalations directly when needed
Qualifications
5+ years of experience in Customer Success or Account Management
2+ years of experience managing teams of customer success managers with large portfolios
Experience redesigning digital customer success models to improve retention
Proven track record of driving retention and expansion outcomes
Strong analytical skills for data-driven decision-making
Ability to lead effectively in fast-paced, ambiguous environments
Benefits
Flexible remote work model
Professional development stipend
Comprehensive health and parental leave plans
Performance-based bonuses and equity opportunities
Above-market total compensation for top performers
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.