Manager, HR Shared Services

Job Description: • Oversee day-to-day operations of the HR Shared Services Center across all business units • Serve as the primary escalation point for complex, sensitive, or system-related HR transactions and inquiries • Ensure HR processes and transactions comply with federal, state, and local employment laws and regulations • Partner with HR COEs, Legal, and Finance to resolve compliance issues and maintain cross-functional workflows • Develop and maintain working knowledge of HRIS, case management platforms, and employee self-service portals • Partner with HR Technology and IT on system configurations, workflow changes, enhancements, implementations, upgrades, and migrations • Champion automation, AI-assisted tools, and self-service capabilities • Own the design, documentation, and continuous improvement of HR Shared Services processes • Build and maintain SOPs, process maps, and knowledge base articles • Establish and monitor SLAs, KPIs, and operational dashboards • Lead process audits and drive tiered service delivery models • Develop and manage an HR Shared Services metrics framework • Build real-time operational dashboards and analyze case and call center data • Establish monthly and quarterly metrics reviews with HR Operations leadership • Track payroll-adjacent HR transaction accuracy and partner with Payroll on data quality • Develop predictive insights around processing periods, staffing needs, and service demand • Prepare data-driven recommendations for the myHRS Leader • Monitor employee and manager satisfaction and refine service delivery • Maintain strategic partnership with Payroll leadership • Coordinate employee data transactions, job changes, hires, terminations, leave processing, and compensation updates with Payroll • Jointly develop process maps and SOPs with Payroll • Troubleshoot HRIS discrepancies affecting payroll accuracy • Optimize HRIS workflows and integrations connected to payroll • Lead, coach, and develop the HR Shared Services team • Establish performance expectations and provide ongoing training Requirements: • Required Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field • 7+ years of progressive HR experience • At least 3–4 years in an HR Shared Services or HR Operations leadership role • Experience delivering HR services to a geographically dispersed employee population across North America and EMEA • Preferred Master's degree in HR, Business Administration, Information Systems, or a related field • Experience with HR case management and ticketing systems such as ServiceNow or Workday Help • Experience leading process improvement initiatives with measurable efficiency gains • Experience participating in HRIS implementations or system migrations as a business stakeholder or subject matter expert • Hands-on experience with payroll systems such as ADP Workforce Now or ADP Vantage • Familiarity with AI-driven HR service delivery platforms • Experience in multi-state or global HR Shared Services environments • Awareness of EMEA employment practices and data privacy requirements such as GDPR • Experience building and presenting HR metrics reports and dashboards • Working knowledge of federal and state employment laws and HR compliance requirements • Understanding of HR data governance, data integrity practices, and system controls • Project management proficiency leading cross-functional HR initiatives • Must comply with TTM Export Control Policies and Procedures and applicable ITAR, EAR, and OFAC laws • Ability to identify ITAR products and understand access restrictions to US Citizens and US Permanent Residents • Ability to recognize foreign-person visitors and follow authorization procedures • Ability to understand US export requirements and manage vendor approvals for ITAR manufacturing and services • Ideal candidate preferably located in Central or Mountain Time zones Benefits: • Medical insurance • Dental insurance • Vision insurance • 401K • Flexible Spending Account • Health Savings Account • Accident benefits • Life insurance • Disability benefits • Paid vacation • Paid holidays • Benefits available 1st of the month following date of hire