MANAGER, GLOBAL CLIENT ACCOUNT MANAGEMENT
Remote role within Europe
One Team. One Purpose. One Global Impact.
Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.
MOVE WITH PURPOSE
Your Impact Starts Here
As Manager, Global Account Management, you will play a critical role in supporting one of Sirva's most strategic global clients. Partnering closely with Global Account Management leadership, customer experience teams, operational stakeholders and client contacts, you will help deliver a consistent, high-quality mobility experience across the EMEA region.
This role serves as the primary EMEA account management partner, ensuring strong regional execution, proactive issue resolution, operational readiness, client-focused reporting and seamless collaboration across global teams. You will be instrumental in driving service excellence, strengthening client relationships and supporting account strategies that deliver value to both our client and Sirva.
In this role, you will:
- Serve as the primary EMEA account management contact for related mobility, relocation, assignment and client experience matters
- Lead issue resolution and escalations, coordinating across operations, customer experience, supply chain, finance, digital and technology teams to ensure timely outcomes
- Build trusted relationships with client stakeholders through responsive communication and proactive account support
- Support governance meetings, Quarterly Business Reviews (QBRs), leadership discussions and strategic account planning activities
- Coordinate regional deliverables and ensure alignment between EMEA, JAPAC and global account leadership teams
- Drive operational readiness by supporting process adoption, training initiatives and the maintenance of client specific guidance materials
- Monitor performance metrics and help ensure client expectations and service commitments are consistently achieved
- Collaborate with internal stakeholders to produce accurate, insightful and client-ready reporting
- Analyse trends, identify risks and recommend improvements that enhance service delivery and client satisfaction.
- Support continuous improvement, technology enablement and automation initiatives that improve efficiency and customer experience.
GROW WITH INTENTION
What You'll Bring
Essential
- Strong experience of account management, customer relationship management or related client service experience
- Experience managing complex client relationships and coordinating across multiple stakeholders
- Strong problem-solving skills with the ability to manage issues through to resolution
- Excellent verbal and written communication skills, with the ability to create polished, client-ready communications
- Strong attention to detail and organisational skills
- Ability to analyse data, identify trends and translate insights into actionable recommendations
- Demonstrated ability to work effectively across functional teams, regions and time zones
- Proactive, solutions-focused approach with a strong sense of ownership and accountability
- Strong relationship-building and stakeholder management capabilities.
Preferred
- Degree educated or equivalent
- Experience supporting large, global client accounts, working in matrix environments
- Global mobility industry experience or experience in a related customer-focused service environment
- Familiarity with reporting, governance and performance management processes.
You'll Thrive at Sirva If You:
- Think smart and use data to drive decisions.
- Lead with helpfulness and a customer-first mindset.
- Put people first by building strong partnerships and trust.
- Take responsibility and drive results with accountability.
LIVE THE SIRVA LIFE
Belong at Sirva
At Sirva, we are committed to creating an environment where employees can thrive professionally and personally. We encourage innovation, value diverse perspectives, and empower our people to make a meaningful difference every day.
Whether you're collaborating across borders, learning from experienced colleagues or celebrating shared achievements, you'll be part of a culture built on trust, respect and inclusion.
How We Support You To Grow
Being part of a truly global organisation means your opportunities can grow as far as your ambitions. From flexible ways of working and wellbeing initiatives to learning, development and financial rewards, we're committed to helping you thrive, both professionally and personally.
Benefits include:
Hybrid working, Core Flex Hours, Health & wellbeing programmes, Learning & career development, Financial rewards, Global career opportunities
Ready to Move Forward?
If you're looking for an opportunity to make a meaningful impact supporting a world-class global client while advancing your career within a collaborative, international environment, we'd love to hear from you.
#LI-Remote
Experience in account management or client services, strong stakeholder management, problem-solving, data analysis, and excellent verbal/written communication; ability to work across regions and time zones.
Key Responsibilities
- managing accounts
- resolving issues
- coordinating stakeholders
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Europe
- Languages: English
About Sirva
A global relocation and mobility services provider helping people and organizations move forward. — Industry: Transportation and Logistics