Overview
The Finance Manager is the senior finance partner to CES regional and operational leadership. The role converts financial and operational data into decisions that improve revenue quality, gross margin, operating expense discipline, and EBIT. It leads the financial cadence for an assigned portfolio of clients, programs, and sites, while directing the work of Operations Analysts and coordinating with Workforce Management, Accounting, Pricing, Commercial, and other enabling teams.
Responsibilities
Regional Financial Leadership
- Own the regional financial narrative through EBIT, including actuals, forecast, budget, risks, opportunities, and corrective actions.
- Lead financial performance reviews with regional, site, and program leaders, focusing discussion on business drivers and decisions.
- Translate operating performance into financial outcomes across revenue, labor, delivery costs, gross margin, operating expense, and EBIT.
- Maintain a balanced portfolio view and prioritize finance support according to revenue, complexity, margin risk, client commitments, and strategic importance
Planning, Forecasting, and Decision Support
- Lead the regional annual plan, rolling forecast, long-range outlook, and scenario analysis in partnership with operating leaders
- Challenge assumptions using operational drivers, historical performance, contractual economics, pipeline changes, inflation, foreign exchange, and site-level cost dynamics.
- Ensure risks and opportunities have quantified financial impact, accountable owners, specific actions, and expected realization dates.
Client and Commercial Finance
- Partner with Commercial, Pricing, and Operations on renewals, scope changes, minimum commitments, and margin improvement opportunities.
- Escalate structural issues in pricing, contractual terms, billing mechanics, or delivery design that could prevent achievement of financial commitments.
Team Leadership and Governance
- Set priorities, allocate portfolios, coach, and review the work of assigned Operations Analysts; maintain backup coverage for critical programs and billing cycles.
- Establish consistent standards for forecasts, variance explanations, management reporting, invoicing controls, data quality, and stakeholder follow-through.
- Coordinate with Workforce Management to ensure staffing, productivity, scheduling, and capacity inputs are timely and financially coherent.
- Partner with Accounting on close quality, accruals, revenue recognition inputs, cost classification, reconciliations, and resolution of recurring data issues.
- Maintain documented approvals for invoicing, journal-entry support, forecast changes, and financially significant assumptions.
AI, Automation, and Data Enablement
- Sponsor standardized, scalable reporting and analysis across the regional portfolio; eliminate lowvalue manual work where controls can be preserved or improved.
- Partner with the Automation Analyst to prioritize use cases, define requirements, validate outputs, and measure adoption and realized value.
- Use AI-assisted analysis for anomaly detection, driver identification, scenario generation, and management narratives while retaining human review, source traceability, confidentiality, and financial control.
- Promote self-service insights for operational stakeholders and ensure that automated outputs lead to clear decisions and actions.
Qualifications
- Bachelor’s degree in finance, accounting, economics, business, or a related field; advanced degree or CPA/CMA credential preferred.
- Typically 7–10 years of progressive finance, FP&A, commercial finance, or operational finance experience, including leadership of analysts or cross-functional workstreams.
- Demonstrated ownership of a multi-client or multi-site P&L and the ability to explain performance from revenue through EBIT.
- Strong planning, forecasting, scenario modeling, business case, and executive communication capabilities.
- Experience in BPO, contact center, outsourced services, or another labor-intensive service environment strongly preferred.
- Advanced spreadsheet and business-intelligence capability; practical experience improving finance processes through automation, analytics, or AI-enabled tools.
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