$110,000 - $125,000 base salary range + annual bonus potential! 100% remote but must live in Chicago, IL OR Washington, DC market
Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah , we've got the best. Ready to join our growing Potbelly Nation?
What’s In It For You:
- Competitive pay with performance-based annual raises!
- Medical, Dental & Vision Insurance
- Domestic Partnership Benefits
- Paid Parental Leave
- FSA and HSA with Employer Contribution
- Commuter Benefit Program
- Retirement Savings 401(k) WITH company match
- Employee Assistance Program
- Paid Time Off
- Discount Program
- Flexible Work Schedule
- Career growth opportunities
- If hired, you must meet and maintain all eligibility requirements to qualify
Job Title: Field Human Resources Manager
Department/Function: Human Resources
Location: Field-based
Reports to: Director, Field Human Resources
Job Level 2
Job Band: Manager
Full-Time – Exempt
Travel Requirements: Moderately
GENERAL DESCRIPTION
- The Field Human Resources Manager is a key member of the Field Human Resources Support team.
- Responsible for achieving great people results in retention, internal selection and development, staffing, cultural leadership, and execution of Human Resources initiatives at the highest level.
- Serve as key thought partners and trusted advisers to the Operations Team to achieve great People results.
- Supports succession development and planning, is operations focused and leads as a Champion of the Potbelly Way culture.
- Brings positive energy, fun, and friendliness to the role, utilizing strong interpersonal skills, positive energy, strong communication skills, coaching skills, accountability, and relationship building.
- Accountable for elevating leadership at all levels in support of setting and maintaining a high bar of performance.
- Provide feedback to help shape HR processes, policies, and procedures, including, but not limited to, annual performance appraisals, documentation, legal compliance, and employee relations matters.
- Success is measured by goals for turnover, trends of employee relations matters being handled timely and effectively, and succession bench results.
FOCUS AREAS
- Staffing/Selection
- Understands the staffing needs of field regional teams.
- Maintain high standards for candidate selection.
- Coach and advise managers on appropriate staffing models.
- Partner with Talent Acquisition to share/transfer information regarding external/internal staffing needs.
- Participate in internal selection process.
- Coach Managers on talent identification and selection.
- Drives succession development and planning.
- Participate in Quarterly Regional People Calls and monthly Regional meetings to assess capabilities and understand development and growth needs.
- Drive the internal management development process.
- Partner on the people support for all field management.
- Retention
- Analyze turnover at all levels monthly and quarterly.
- Drive retention efforts through direct coaching for the field.
- Analyze employee engagement survey data and recommend action plans.
- Work with Talent Acquisition and Training to support the Potbelly employee experience across the lifecycle.
- Employee Relations
- Serve as strategic adviser and coach to General Managers, District Managers, and Regional Directors on employee relations issues.
- Build collaborative relationships with Operations and Support Center teams.
- Lead with integrity, respect, and credibility.
- Manage and respond to employee relations issues to avoid risk and litigation.
- Monitor, audit, and investigate HR-related matters and regulations (harassment, discrimination, ADA, FMLA, Wage & Hour, EEOC, DOL, etc.).
- Proactively balance risk, considering employee, business, and company perspectives.
ESSENTIAL PHYSICAL FUNCTIONS
- Must be able to work a minimum of 50 hours per week.
- Must have a strong work ethic and sense of urgency.
- Up to 30% travel to shop locations.
- Frequent physical activities: reach, feel, bend, stoop, carry, fine manipulation, and data entry.
- Work in varying environments (warm/cool, indoors/outdoors).
- Tolerate potential allergens: peanut products, eggs, dairy, gluten, soy, seafood, shellfish.
- Engage in problem-solving and heavy communications with Operations and Support Center via phone, email, and in-person.
- Maintain composure in a fast-paced, potentially stressful environment.
EXPERIENCE, EDUCATION AND BEHAVIORS
- Represent The Potbelly Way mission, vision and values.
- BA/BS degree in Human Resources, Business Administration, or related field preferred.
- Minimum of five years progressive HR experience, including at least 2 years as a HR Manager or in a strategic HR role.
- PHR or SPHR certification a plus.
- Multi-unit, multi-state experience in restaurant or retail industry desired.
- Excellent written and verbal communication skills.
- Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability and credibility to coach and develop leaders.
- High level of interpersonal skills for sensitive/confidential situations.
- Well organized with strong documentation abilities.
- Detail-oriented with effective fact-finding and follow-through.
- Proven leadership capable of influencing at all levels of the organization.
- Preference to be based in the Chicago Metro or Washington, DC Metro areas; other locations will be considered.
Diversity and Inclusion
- Potbelly actively creates and promotes an environment inclusive of all people and abilities.
- We respect and embrace diversity in our people, customers, suppliers, and all others.
- We’re an equal opportunity employer. Applications are considered without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other protected basis.
Application Deadline
- Applications must be submitted by [11/30/2026] to be considered for this position.
- The posting may close earlier if a suitable candidate is selected before the deadline.