About Net Health
Belong. Thrive. Make a Difference.
Are you looking for a meaningful and satisfying career where you have endless
opportunities to grow and be financially rewarded? Net Health may be the perfect
place for you.
A high-growth and profitable company, we help caregivers harness data for human
health. We also honor and respect the needs of our Net Health family and
staff, which is why we offer a work-from-anywhere environment and unlimited
PTO. Our welcoming and collaborative culture paired with progressive benefits
makes Net Health the ultimate career home!
As a leading-edge SaaS company in healthcare, we deliver solutions that help
patients get better, faster, and live more fulfilling lives. Our software and
predictive analytics cover the continuum of care, from hospital-to-home, across
various medical specialties. Come join us and start the next chapter of your
exciting career while helping others to live better lives.
World-Class Benefits That Reflect Our World-Class Culture.
Click Here to Learn More!:
#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups
#CasualDressCode
#PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment
#EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave
JOB OVERVIEW
The Manager, Deal Desk holds end-to-end accountability for the Deal Desk
function across all four operational areas (Quote Building, Legal, Client
Action, and Cancellations), driving operational excellence, team performance,
cross-functional partnership, and revenue impact within the quote-to-cash
lifecycle. This role partners with Sales, Finance, Legal, Customer Success,
Enterprise Business Systems, and executive leadership to ensure Deal Desk
delivers consistent SLA performance, operational governance, and meaningful
contribution to the company's broader business objectives. The Manager owns Deal
Desk's strategic direction, team structure, performance framework, hiring
decisions, and operational health, while developing the team's capability across
functional areas and management tracks.
RESPONSIBILITIES AND DUTIES
Hold end-to-end accountability for Deal Desk performance across all
functional areas, including SLA adherence, quality standards, throughput, and
operational health metrics; own corrective action when performance falls
short of established expectations
Oversee all people management responsibilities across the team, including
direct management of team, hiring decisions, performance management,
compensation discussions, career development, promotion criteria, and
capacity planning; provide the team with the structure, resources, and
development support needed to deliver
Maintain Deal Desk's KPI framework, performance reporting, and operational
reviews to leadership, translating operational data into actionable insights
and strategic recommendations
Set Deal Desk's strategic direction, including team structure decisions and
operational policy, ensuring alignment with organizational priorities
Champion cross-functional partnership at strategic and executive levels,
representing Deal Desk in Center of Excellence forums, executive reviews, and
major initiatives across Sales, Finance, Legal, Customer Success, Enterprise
Business Systems, Product, and Client Experience
Steward the Enterprise Business Systems strategic partnership for Deal Desk,
including system roadmap input, enhancement prioritization, integration
strategy across the quote-to-cash lifecycle, and accountability for system
change management impact on operations
Direct Deal Desk's contribution to organizational initiatives requiring deep
operational expertise, including acquisitions, business unit changes, system
migrations, revenue model evolution, and go-to-market operational planning
for new product offerings
Advance process, system, and data improvement initiatives across all
functional areas, including transformational improvements that strengthen
operational health, scalability, and effectiveness
Maintain Deal Desk's documentation, policy direction, and decision
frameworks, ensuring consistency, business continuity, and alignment with
broader organizational priorities
Partner with Center of Excellence leadership on strategic decisions,
organizational evolution, and Deal Desk's role within the company's
go-to-market operations
QUALIFICATIONS
Bachelor's degree in Business, Finance, Operations, or related field
preferred
6+ years of professional experience in Deal Desk, Revenue Operations, Sales
Operations, Order Management, Contract Administration, or directly comparable
functions, with 1+ years of supervisory experience
Demonstrated proficiency across multiple Deal Desk functional areas with
sufficient depth to make informed decisions across the full quote-to-cash
lifecycle, leveraging team for functional expertise
Strong management judgment and operational vision, including ability to
translate organizational strategy into Deal Desk direction, make
management-level decisions across complex scenarios, and balance competing
priorities across functional areas, team development, and organizational
partnership
Demonstrated capability for direct people management, including performance
management, career development, hiring decisions, and team coordination
across multiple functional areas and seniority levels
Excellent communication skills with proven ability to align team internally,
advise senior stakeholders across the organization, and represent Deal Desk
perspective in executive forums and cross-functional partnerships
Strong analytical and data interpretation capabilities, including ability to
translate operational realities into reporting, business cases, and strategic
recommendations for executive stakeholders
Demonstrated capability to advance process, system, and data improvement
initiatives, with readiness to lead transformational improvements across
multiple functional areas
Excellent time management and prioritization capabilities while balancing
operational accountability, strategic initiatives, team leadership, and
cross-functional partnership
Healthcare SaaS industry experience strongly preferred;
multi-product/multi-business unit complexity exposure required for
effectiveness
REQUIRED SOFTWARE EXPERIENCE
Salesforce CPQ or equivalent CRM (advanced proficiency; Salesforce
Administrator certification or equivalent preferred)
NetSuite or equivalent ERP (working to advanced proficiency)
Microsoft 365 applications, including advanced Excel functionality
Conga CLM/Sign or equivalent contract lifecycle management tools (working
proficiency)
Familiarity with reporting and analytics tools (e.g., Streamlit, Tableau,
Snowflake) for operational data analysis and strategic reporting
Note: This job description is not intended to be all-inclusive. Employee may
perform other related duties as requested to meet the ongoing needs of the
organization.
Salary Range: $96,000.00 - $120,000.00 USD
Candidate Integrity & Monitoring Notice: We maintain a zero-tolerance policy for
using AI tools, deepfakes, or impersonation to misrepresent a candidate's
identity, skills, or qualifications during hiring. We use screening and identity
verification methods to detect this and reserve the right to disqualify and
report violations. Company-issued equipment, systems, and network activity are
monitored for security and compliance purposes; details are provided during
interviews and in our employee policies.