Schedule: Days: M-F
Job Location Type: Remote
Your experience matters
At Lifepoint Health, we are committed to empowering and supporting a diverse and
determined workforce who can drive quality, scalability, and significant impact
across our hospitals and communities. As a member of the Health Support Center
(HSC) team, you’ll support those that are in our facilities who are interfacing
and providing care to our patients and community members to positively impact
our mission of making communities healthier ®.
More about our team
This position provides leadership to the credentialing team and ensures
credentialing activities are completed accurately, timely, and in accordance
with applicable regulatory, accreditation, contractual, and payer requirements.
The Manager works closely with internal teams, providers, facilities, payers,
and Lifepoint stakeholders to maintain effective credentialing processes and
support network participation.
How you’ll contribute
A Manager, Credentialing who excels in this role:
Credentialing Operations & Leadership
Provides day-to-day leadership and oversight of Gateway’s credentialing team
and credentialing operations.
Establishes priorities, monitors workload and performance, and ensures
credentialing activities are completed within required timelines.
Develops and maintains standardized credentialing processes, policies,
procedures, and documentation.
Identifies opportunities to improve efficiency, consistency, and automation
within credentialing operations.
Serves as an escalation point for complex credentialing issues and works with
appropriate stakeholders to resolve barriers.
Provider Credentialing & Delegation
Oversees initial credentialing and recredentialing of providers in accordance
with Gateway policies, payer requirements, and applicable accreditation and
regulatory standards.
Ensures appropriate primary source verification, documentation, quality
review, and presentation to the Credentialing Committee.
Maintains compliance with delegated credentialing agreements and
payer-specific requirements.
Coordinates and supports delegated credentialing audits, corrective actions,
and ongoing monitoring.
Oversees provider roster maintenance and works with internal teams and payers
to ensure accurate provider participation information.
Facility Credentialing
Leads Gateway’s centralized facility credentialing and recredentialing
support for designated Lifepoint facilities.
Develops and maintains standardized processes for facility applications,
recredentialing, documentation requirements, payer submissions, and
follow-up.
Maintains centralized tracking of facility credentialing activity, including
payer requirements, submission dates, expiration dates, outstanding
documentation, and application status.
Coordinates with facility leadership, Managed Care, payers, and other
stakeholders to obtain required information and ensure timely completion of
credentialing requirements.
Serves as a central point of contact for payer questions, application status,
and escalation of facility credentialing issues.
Supports implementation and onboarding of additional facilities as the
centralized credentialing model expands.
Identifies opportunities to improve technology, shared documentation,
tracking, and automation of facility credentialing processes.
Compliance, Reporting & Performance
Monitors credentialing performance, turnaround times, upcoming deadlines, and
compliance risks.
Ensures credentialing records and supporting documentation are maintained
appropriately and are audit-ready.
Provides credentialing status updates and reporting to leadership and other
stakeholders as needed.
Maintains knowledge of applicable credentialing standards, payer
requirements, and regulatory changes.
Partners with Gateway leadership, Managed Care, Compliance, Legal, and other
teams as appropriate to address credentialing requirements and operational
issues.
Why join us
We believe that investing in our employees is the first step to providing
excellent patient care. In addition to your base compensation, this position
also offers:
Comprehensive Benefits: Multiple levels of medical, dental and vision
coverage for full-time and part-time employees.
Financial Protection & PTO: Life, accident, critical illness, hospital
indemnity insurance, short- and long-term disability, paid family leave and
paid time off.
Financial & Career Growth: Higher education and certification tuition
assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free
gym memberships, virtual care appointments, mental health services and
discount programs).
Professional Development: Ongoing learning and career advancement
opportunities.
What we’re looking for
Education:
Bachelor’s degree in healthcare administration, business administration, or a
related field preferred. Equivalent combination of education and relevant
experience may be considered.
Experience:
Experience in healthcare credentialing, provider enrollment, managed care,
provider network operations, or a related healthcare function.
Prior leadership or supervisory experience preferred.
Experience with delegated credentialing, payer requirements, audits, or
accreditation standards preferred – NCQA Credentialing Standards.
Experience with facility credentialing or healthcare facility enrollment is
preferred.
Knowledge, Skills & Abilities:
Strong knowledge of healthcare credentialing processes and requirements.
Strong organizational and project management skills with the ability to
manage multiple priorities and deadlines.
Ability to develop and implement standardized operational processes.
Strong attention to detail and commitment to accuracy and compliance.
Effective written and verbal communication skills.
Ability to collaborate with providers, facility leaders, payers, and internal
stakeholders.
Ability to identify operational issues, escalate risks appropriately, and
drive issues to resolution.
Proficiency with Microsoft Office applications and credentialing/tracking
systems.
Up to 10% travel may be required.
EEOC Statement
“Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is
committed to Equal Employment Opportunity for all applicants and employees and
complies with all applicable laws prohibiting discrimination and harassment in
employment.”
You must be authorized to work in the United States without employer
sponsorship.
Lifepoint Health is a leader in community-based care and driven by a mission of
Making Communities Healthier. Our diversified healthcare delivery network spans
29 states and includes 63 community hospital campuses, 32 rehabilitation and
behavioral health hospitals, and more than 170 additional sites of care across
the healthcare continuum, such as acute rehabilitation units, outpatient centers
and post-acute care facilities. We believe that success is achieved through
talented people. We want to create places where employees want to work, with
opportunities to pursue meaningful and satisfying careers that truly make a
difference in communities across the country.
We employ and provide care to people from all walks of life. We are committed to
promoting healing, providing hope, preserving dignity and producing value with
an inclusive workforce in which diversity is leveraged, respected, and
reflective of the patients, family members, customers and team members we serve.