Who We Are
At Lucet, we’re transforming whole-person care. We deliver integrated behavioral
and physical health solutions that connect individuals to the right care at the
right time—improving outcomes and overall well-being. Serving over 15 million
lives across the U.S. and Puerto Rico, our model combines clinical expertise,
compassionate care, and innovative technology to support healthier, more
fulfilling lives.
As part of the Lucet team, employees join a mission-driven organization
committed to making a lasting impact. Whether through behavioral health
navigation, in-home medical care, or 24/7 crisis support, our work is rooted in
empathy, collaboration, and a shared passion for helping people thrive.
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Why Join our Team
At Lucet, we’re committed to creating a workplace where top talent thrives both
personally and professionally. We offer a dynamic, mission-driven environment
where your work has real impact, your unique background and experience are
valued, and no two days are alike. If you’re passionate about meaningful work
and delivering impactful results, we encourage you to apply!
We support our team with a competitive compensation and benefits package,
including:
Annual compensation between $86,000 - $91,000, PLUS an annual
performance-based, discretionary incentive.
Compensation is dependent on non-discriminatory factors including but not
limited to an applicant's skills, education/degrees, certifications, prior
experience, market data, and other relevant factors.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where
your unique background and experience is welcomed and valued.
At Lucet, your work will directly support our mission to improve behavioral,
physical, and social health—one member at a time.
What You Will Do - Essential Functions
The Manager, Clinical Operations (SUD Utilization Management) provides
leadership and oversight for clinicians within an assigned region. This role is
responsible for driving program performance, ensuring compliance with
regulatory, accreditation, and contractual requirements, and supporting
high-quality, member-centered outcomes through effective team leadership and
operational excellence.
Strategic Leadership & Operational Excellence
Lead regional clinical operations, driving team performance, resource
management, care coordination, and operational initiatives to achieve quality
outcomes, member satisfaction, and organizational goals.
Quality, Compliance & Performance Management
Oversee clinical quality, regulatory compliance, performance monitoring, and
continuous improvement efforts through staff supervision, audits, reporting,
and process optimization.
Team Leadership, Collaboration & Partnership
Build and develop high-performing clinical teams while fostering strong
partnerships with health plans, providers, clients, and internal stakeholders
to support coordinated, member-centered care and program success.
SUD Functions
Provide leadership and oversight for integrated UM and CM services for
members with substance use disorders, ensuring evidence-based,
recovery-oriented care while serving as a subject matter expert for complex
SUD cases and staff development.
Who You Are
Required Qualifications
Current, active, and unrestricted license issued by a state or territory of
the United States to practice independently with a legal scope of practice
that permits independent assessments; Clinical Social Worker, Marriage and
Family Therapist, Professional Counselor, Clinical Psychologist or
Registered Nurse in the state in which the business operation is located
and/or other states as required by law, regulation or contract
For Registered Nurses, a Bachelor’s Degree in Nursing is required
5+ years post-licensure experience in direct behavioral health care,
facility-based or managed care experience preferred
3+ years of experience in a formal clinical supervisory position or
demonstrated leadership capacity
Minimum 3 years of experience working with individuals diagnosed with
substance use disorder in a clinical, care management, utilization
management, or behavioral health setting
Strong leadership and team management skills with experience in performance
management.
Proficiency in care management tools and models, including case review and
audit processes.
Knowledge & ability to apply care management principles and concepts to
their care management practice
Extensive clinical knowledge base
Ability to pass a background check upon hire and throughout employment
which includes: County and Federal Criminal Records Search - felonies and
misdemeanors ; InstaCriminal Multi-State Alias Search - National Sex
Offender Registry, Multi-State Criminal Database, SSN validation and trace,
and Most Wanted Lists (OFAC); Excluded Parties List System (EPLS)/SAM
search - individuals/entities debarred, suspended, or otherwise excluded
from receiving federal contracts, subcontracts, or federal assistance;
Education Verification; Employment Verification; FACIS Level I - Sanctions
or exclusions for federal and state healthcare programs; 10-panel drug
screening; and E-Verify: Lucet does not use E-Verify to pre-screen
applicants and complies with federal regulations prohibiting discrimination
based on national origin or citizenship status.
Living our Values:
Serving everyone with compassion and leading with empathy.
Stepping up and creating value by taking charge and acting when there is an
opportunity.
Adapting in a changing world by recognizing our responsibility to be agile
and respond quickly.
Nurturing growth and belonging by respecting and celebrating everyone for
who they are.
Competencies:
Self-motivated and ability to lead team to achieve Lucet goals
Ability to engage a wide variety of individuals, and excellent
organizational skills
Passion for improving lives through behavioral change and wellness
Proven interest in professional development through specialization,
certification, and/or advanced degree
Working Conditions:
Work is performed from home with company-provided equipment. Sitting
for long periods of time is expected and use of fingers and hands for
typing is necessary.
A quiet workspace with minimal background noise for calls.
High-speed internet service (cable or fiber optic) with minimum download
Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100
milliseconds (must be installed before starting).
We encourage applicants from a variety of backgrounds and experiences to apply,
especially those who can demonstrate how their unique qualifications and skills
align with the requirements of this role and support our mission to improve
whole-person health.
This position will accept and review new applications and resumes no less than 5
business days after the original posting date and may remain open an
extended period of time with no set end date based on the level of interest.