Description
POSITION SUMMARY
The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region. The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.
RESPONSIBILITIES
Process Breadth:
- Orients quickly in unfamiliar processes
- Calibrates learning depth to the problem
- Knows when to lean on SMEs vs. invest in going deeper
- Exposure to 2+ process areas
Project Ownership:
- End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects
- Significant contributor on medium projects
- Lead value stream and process mapping workshops
- Prepare flowcharts and reporting packages
- Perform root cause analysis
- Identify AI and automation opportunities
Stakeholder Management:
- Comfortable with L2-sponsored stakeholders
- Can facilitate cross-functional working sessions independently
- Partner with IT for system and tool implementations
- Partner with business leaders on policies and procedures
- Liaise with Learning and Development
- Plans change management communications
- Executes training
Problem Complexity:
- Moderately complex
- Multi-variable problems
- Identifies root cause and structures solutions independently
People & Team Impact:
- Holds team to commitments
- Demonstrates Vertiv Behaviors
Tools & Methods:
- Selects appropriate CI methods for context
- Leverages data tools to support decision-making
- Utilize VOS governance to plan, facilitate, and manage BPI initiatives
- Create and maintain projects in ServiceNow
QUALIFICATIONS
Education:
- Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline
- Intermediate knowledge in all areas of project planning, development, management, and implementation
- Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus
Work Experience:
- 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services
- Experience in an international and culturally diverse organization
Communication Skills:
- Strong written and verbal communication skills in English; other languages are a plus
- Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions
Analytical Skills:
- Ability to analyze data, make informed decisions, and solve complex problems
- Good attention to detail
Technical Skills:
- Intermediate experience with ERP financial applications (Oracle preferred)
- Proficient in Microsoft Office Suite
- Project management experience and familiarity with Agile process improvement
PHYSICAL & ENVIRONMENTAL DEMANDS
No special physical requirements.
TRAVEL REQUIREMENTS
10% travel required.