At Carrum Health, we have built a unique marketplace for specialty care with
unparalleled patient experience
Since 2014, we have been rewiring a fundamentally broken healthcare system. By
connecting large employers directly with the nation's top-tier providers, our
platform replaces a flawed fee-for-service model with one that actually works.
If you are passionate about solving complex economic problems, driving systemic
change in our healthcare system, and thriving in a people-first culture, we want
you on our team. As a high-growth health tech company, we are seeking
high-performing, exceptional talent to scale our platform and ensure that anyone
in the country facing a specialty procedure has access to the life-changing
Carrum benefit.
Our marketplace creates massive value for all stakeholders:
For Employers (Demand): Predictable, transparent pricing that slashes
specialty care costs by up to 45% and eliminates waste
For Providers (Supply): Ability to gain market share while reducing
administrative burden, empowering top-tier doctors to focus completely on
delivering optimal care.
For Members (Users): A life-changing benefit with dedicated concierges, VIP
access to the nation's best specialists, and little-to-no out-of-pocket
costs.
The salary range for this role is $23/hour plus bonus for the compensation.
We are looking for a Manager, Business Development to lead and grow our team of
outbound Business Development Specialists (BDS). This role is critical to
turning eligible patients into engaged program participants. Reporting to the
Director, Patient Access, you will coach a team of consultative, resilient
outreach professionals, build the strategies that drive patient lead conversion,
and hold the team accountable to both results and a patient-first experience.
You will set the tone for performance, culture, and operational excellence
across the team.
You’re excited about this opportunity because you will...
Lead, coach, and develop a high-performing Business Development Specialists/
BDS team that educates, qualifies, and converts prospective participants into
engaged members.
Own conversion and engagement targets for outbound outreach, and build the
cadences, call strategies, and follow-up workflows to exceed them.
Coach consultative selling skills through call listening, live feedback,
role-play, and modeling a "rock-solid" Carrum program pitch.
Build a culture of curiosity around objections by ensuring reasons for
non-participation are captured accurately and turned into messaging and
outreach improvements.
Establish, monitor, and evaluate performance metrics, including dial
activity, contact rate, conversion rate, enrollment volume, follow-up
discipline, documentation quality, and patient satisfaction, using dashboards
to guide coaching and decisions.
Leverage data to frame up outreach campaign progress, outcomes and to create
visibility into this operation that other leaders can easily access.
Supervise day-to-day operations of the BDS team, including scheduling, lead
distribution, metrics reporting, and coverage planning during periods of high
volume.
Serve as the escalation point for sensitive or complex patient situations,
and as a subject matter expert on the BDS workflow. You will take live calls
only on occasion, such as during training, to model the pitch, or when an
escalation requires it.
Partner with leadership, Sales, Marketing, and Client Success to align
outreach with employer populations, program launches, and eligibility
changes, and to share feedback from the field.
Support the design and continuous improvement of workflows, scripts, CRM
processes, and tools that improve both patient experience and team
performance.
Onboard and train new team members quickly, ensuring consistency in pitch,
compliance, and documentation.
Implement and uphold standards for outbound calling compliance, documentation
accuracy, and HIPAA.
Foster a positive, mission-driven, high-accountability culture rooted in
empathy and continuous learning.
Serve as a role model for Carrum Health's values, leading with integrity,
empathy, and a focus on patient-first outcomes.
We’re excited about you because…
You have 5+ years of experience in sales development, inside sales, patient
enrollment, or customer-facing outreach roles, ideally in healthcare or
digital health.
You bring 3–5 years of people management experience leading outbound or sales
development teams to consistently meet or exceed targets.
You have a proven track record of coaching consultative selling, objection
handling, and cold-call skills to measurable improvement.
You have strong experience with CRM platforms, auto-dialers and or telephony
systems, and sales analytics tools.
You are highly data-driven, skilled at using funnel metrics to diagnose
performance, guide coaching and create easy to access dashboards to frame up
data for organizational reporting.
You can balance conversion goals with empathy, and you know that patient
trust is what makes results sustainable.
You are passionate about developing people and creating a supportive,
high-accountability environment where teams can thrive.
You demonstrate strong communication and interpersonal skills, with the
ability to engage effectively across all levels of the organization.
You handle confidential information appropriately and adhere to HIPAA
requirements.
You thrive in a fast-paced, dynamic environment, balancing multiple
priorities with calm focus and strong organization.
You have an entrepreneurial mindset: you take initiative, solve problems
creatively, and drive meaningful change.
Experience with self-funded employer benefit plans, bundled payment models,
or healthcare enrollment campaigns is a plus.
Spanish-speaking ability is a plus.
Why you’ll love working with us...
We’re a hard-working, humble, and compassionate group motivated to solve the
hard problems in healthcare today. You’ll work with talented, experienced
co-workers from companies like Booz & Company, Teladoc, Hinge Health,
Accolade, Angi, and Optum.
We champion a collaborative environment where team members can be autonomous,
receive support and healthy feedback, and bring their authentic selves to
work.
We carve out time to celebrate our successes and have fun. We’re a
remote-first company with employees all over the United States. We offer
holistic employee support with flexible working hours, generous time off,
paid parental leave, opportunities to connect virtually and in-person, and
more.
We embrace our team’s diversity of thought, experience, and interests and
know that doing so makes us stronger as a company. Carrum has an active
employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee
alongside several employee resource groups (ERGs) that support parents,
women, and various underrepresented groups.
You’ll feel proud that the work you do each day directly impacts people’s
lives in big and meaningful ways.
Carrum is remote-first, but we believe the best work often happens in person.
This role may include occasional travel for team offsites, client events, or
company gatherings.
Other benefits:
Stock option plan and performance bonus for eligible employees
Flexible schedules and remote work
Chicago and San Francisco offices available as an option
Flexible PTO, within reason
Summer Fridays (sign off @ 1pm local time)
15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum
Health Day
Annual holiday shutdown in December
Paid parental leave
Health, vision, and dental insurance
Employee Assistance Programs (EAP)
401K retirement plan
About Carrum
Carrum Health’s mission is to change how we pay for and deliver specialty care.
We offer self-insured employers and plan sponsors a value-based specialty care
platform that connects their members with a rigorously vetted network of
specialty care providers. Carrum’s transparent, all-inclusive bundled pricing,
award-winning technology, and dedicated care navigation team help lower costs
for both members and employers while delivering a superior member experience.
Carrum is independently validated to reduce unnecessary procedures by as much as
30%, lower readmissions by 80%, and save employers up to 45% per episode of
surgical care. Learn more at carrumhealth.com [http://carrumhealth.com].
Since launching in 2014, we’ve partnered with top-quality providers across the
nation including Cleveland Clinic, Johns Hopkins, Mayo Clinic, Stanford Health
Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured
employers including Fortune 50 companies, such as United Airlines, US Foods, and
Prudential, and public sector clients such as the States of Maine, Nevada,
Tennessee, and Self-Insured Schools of California.
The impact of our platform has been validated by a landmark RAND Corporation
study [https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2020.01488],
honored with prestigious awards
[https://www.hbs.edu/news/releases/carrum-health-wins-health-acceleration-challenge]from
institutions like Harvard Business School & Harvard Medical School, and featured
as a Harvard Business School case study
[https://www.hbs.edu/faculty/Pages/item.aspx?num=51867].
As a recognized digital health leader, Carrum is frequently covered by national
media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los
Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M
from top-tier investors including OMERS, Tiger Global Management, Revelation
Partners and Wildcat Ventures, we’re only scratching the surface of our
opportunity. Come join us.
Carrum Health is an equal opportunity employer and encourages all applicants
from every background and life experience.
A Note on Recruitment Safety: To protect yourself against recruitment fraud,
please note that Carrum Health will only communicate via an @carrumhealth.com
[http://carrumhealth.com] email address. We do not conduct interviews via text
or messaging apps, nor do we ever request financial information or fees during
the hiring process. All authentic job openings are posted at
carrumhealth.com/careers
[https://www.google.com/search?q=https%3A%2F%2Fcarrumhealth.com%2Fcareers]. If
you are unsure about the legitimacy of a communication, please verify it via
talent@carrumhealth.com [talent@carrumhealth.com].