Why This Role
If you've led project managers through real enterprise AI rollouts and want your team at the center of how AI gets delivered to major customers, this is that seat. You'll lead a team, own relationships with senior customer leaders, and see directly how your work changes their business.
About The Role
We're looking for a hands on, customer facing leader to manage a team of project managers delivering complex AI solutions for enterprise clients at a global market leader in customer experience technology.
This is a true player coach role. You'll lead and develop a team of approximately 5 to 10 PMs, guide customer implementations, handle escalations, and step into delivery when needed. You'll work across customers, product, engineering, implementation, and customer success to keep projects moving and make sure the technology delivers measurable business value.
The Ideal Candidate Brings
7+ years of project or program management experience
Previous experience managing direct reports
1+ year of experience delivering or implementing AI enabled solutions
Strong enterprise SaaS, technology, or professional services experience
Confidence working directly with senior customer stakeholders
The technical curiosity to understand how AI solutions work, without needing to be an engineer
PMP certification
Compensation
Base salary targeted around $145K to $165K, plus an annual bonus
Location
USA, fully remote