Manager, Account Management

Exceptional Hospitality Starts with You

The location for this position is virtual/remote

This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Manager, Account Management, you will support the team in partnering with all our brands and helping influence and guide programs with unique and distinctive products and services. On the Account Management team, reporting to the Director, Account Management, you will support key accounts and properties within those accounts, executing Account Plans and targeting key YOY growth opportunities.

What you'll do during a typical day:

• Define the opportunity management strategy for your accounts, identify ways to increase the quality and revenue value, and implement strategy with business vision, taking into account barriers and opportunities.
• Assist with special projects, initiatives, and customer deliverables.

How you'll collaborate with others:

• Work closely with a focused cross-functional team to ensure the client's day-to-day needs are met while identifying viable opportunities for critical initiatives crafted to improve operational and financial performance.
• Aggregate client account-based growth data and evaluate areas of opportunity.

What It Takes to Make the Stay

You have these minimum qualifications:

• Five (5) years of professional work experience in customer facing roles
• Five (5) years of hospitality industry experience with a preferred mix of positions/roles
• Three (3) years in procurement/supply chain-related roles
• Proficiency in Microsoft Excel, (sorting and filtering data, using formulas, pivot tables)
• Travel up to 25%

It would be useful if you have:

• Familiarity with hospitality Group Purchasing Organization programs (GPO)
• Experience in client facing Account Management roles

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $77,500 – $110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Choose a bonus plan, consistent with other team members at the same level and/or position within the Company.

#LI-REMOTE

Company

5+ years professional customer-facing experience, 5+ years hospitality industry experience, 3+ years procurement/supply chain experience, proficiency in Microsoft Excel, travel up to 25%.

Key Responsibilities

• managing accounts
• developing strategies
• collaborating cross-functionally

Skills & Tools

Microsoft Excel

Job Details

• Category: Business Operations
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 77,500 – 110,000 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan
• Generous parental leave

About Hilton

A global hospitality leader providing exceptional guest experiences and supporting its brands, owners, and operators through in-house supply management. — Industry: Hospitality and Tourism