Coretek is seeking a commercially minded Managed Services Solutions & Portfolio Architect to bridge presales, offering development, and delivery readiness. This role partners with Account Executives, clients, delivery leaders, Finance, and technology partners to shape complex opportunities while also creating the standards, documentation, pricing tools, and enablement needed to scale the Managed Services portfolio.
The ideal candidate combines hands-on technical credibility with consultative selling and product-management discipline. Success requires the ability to move comfortably from executive discovery and strategic deal design to detailed scopes, cost models, service briefs, statements of work, and operational handoffs.
Primary Outcomes
- Win well-qualified managed services opportunities with clear outcomes, defensible scope, competitive commercials, and achievable delivery commitments.
- Create and mature repeatable offerings across cloud, infrastructure, end-user computing, security operations, data protection, service management, and emerging AI-enabled services.
- Establish consistent discovery, scoping, pricing, documentation, and approval standards that improve sales velocity and reduce downstream delivery risk.
- Equip sellers, architects, and delivery teams with practical training, reusable assets, and a shared understanding of each offering.
- Build productive vendor and partner relationships that support solution design, commercial alignment, and joint go-to-market execution.
Key Responsibilities
Client Discovery & Strategic Presales
- Co-sell with Account Executives from qualification through discovery, solution development, proposal, presentation, negotiation, and transition to delivery.
- Lead technical and operational discovery with engineers, business leaders, and executive stakeholders to understand business outcomes, current-state environments, pain points, risk, decision criteria, and budget considerations.
- Translate requirements into end-to-end managed services solutions that define scope, service levels, operating model, governance, tooling, integrations, staffing assumptions, transition needs, dependencies, and client responsibilities.
- Present solution architecture, service outcomes, value, assumptions, risks, and differentiators to technical and executive audiences.
- Support complex and strategic pursuits, including RFP/RFI responses, executive briefings, proofs of concept, and multi-tower managed services opportunities.
Offering & Portfolio Development
- Create, launch, maintain, and continuously improve outcome-oriented managed services offerings from concept through operational adoption.
- Develop service briefs, FAQs, solution playbooks, standard architectures, scope and responsibility matrices, contract language, SOW content, and delivery acceptance criteria.
- Establish technical, scoping, and packaging standards that make offerings easier to sell, price, contract, onboard, and support consistently.
- Use feedback from clients, Sales, Delivery, and partners to identify portfolio gaps, improve existing services, and define new go-to-market opportunities.
- Partner with Delivery to validate operational readiness, automation opportunities, support processes, documentation, and quality controls before launch.
Commercial Design & Deal Governance
- Build and maintain pricing calculators, cost models, consumption-based structures, labor assumptions, third-party costs, and margin scenarios.
- Balance client value, market competitiveness, delivery feasibility, contractual risk, and target profitability when shaping solutions.
- Participate in qualification and deal reviews, identifying technical, operational, financial, contractual, and transition risks with clear mitigation recommendations.
- Work with Sales Operations and Finance to ensure quotes, pricing schedules, bookable documents, and approval materials reflect the approved solution.
Sales Enablement & Cross-Functional Leadership
- Create and deliver seller and technical enablement for new and existing offerings, including positioning, qualification guidance, discovery questions, pricing, objection handling, and competitive differentiation.
- Collaborate across Sales, Finance, Legal, Delivery, Engineering, Operations, and executive leadership to align solution intent and organizational goals.
- Engage technology vendors and service partners to align capabilities, licensing, terms, solution dependencies, and joint go-to-market plans.
- Lead effective presales-to-delivery handoffs that communicate scope, assumptions, commitments, risks, client expectations, and success measures.
Requirements
- 7+ years of experience across managed services, IT consulting, technical product management, solutions architecture, presales engineering, or related client-facing technology roles.
- Demonstrated success designing, productizing, positioning, and selling managed services in a multi-client environment.
- Experience creating presales and offering documentation, including service briefs, proposals, SOWs, RFP responses, technical standards, and seller enablement assets.
- Strong understanding of managed services operating models, recurring revenue economics, service levels, governance, transition, support processes, delivery readiness, and continual improvement.
- Experience developing pricing models, scoping standards, cost assumptions, margin analysis, and commercial structures for complex services.
- Ability to communicate credibly with engineers, end users, business stakeholders, and C-suite executives.
- Ability to lead technical discovery, solution workshops, executive presentations, and cross-functional decision making with minimal supervision.
- Bachelor’s degree in information technology, computer science, business, or a related field, or equivalent practical experience.
Preferred Experience
- Breadth across public and private cloud, datacenter infrastructure, security, endpoint and OS management, data protection, networking, and service management.
- Experience developing differentiated or consumption-based managed services and improving delivery efficiency through automation and standardization.
- Experience forming and activating technology-partner relationships, including joint solution development and go-to-market alignment.
- Familiarity with platforms and ecosystems such as Microsoft Azure and Azure Arc, Microsoft 365, AWS, ServiceNow, Tanium, Elastic, Zscaler, Commvault, Cisco, Palo Alto, Fortinet, Pure Storage, NVIDIA, or comparable technologies.
- Working knowledge of common security and compliance frameworks such as NIST, CIS, ISO, PCI, and HIPAA.
- Experience supporting large, customized, or strategic managed services pursuits with executive visibility.
Success Characteristics
- Builder: Creates practical offerings, standards, and assets from ambiguity.
- Consultative seller: Connects technical design to measurable client outcomes.
- Commercial thinker: Understands cost, price, margin, risk, and competitive positioning.
- Technical translator: Moves fluently between engineering detail and executive value.
- Operator mindset: Designs services that can be onboarded, supported, measured, and improved.
- Collaborative leader: Builds alignment across Sales, Delivery, Finance, partners, and clients.
- Clear communicator: Produces strong documentation and leads confident presentations.
- Accountable self-starter: Manages multiple priorities with responsiveness, quality, and integrity.
Measures of Success
- Quality, clarity, competitiveness, and profitability of proposed solutions.
- Improved consistency and cycle time across discovery, scoping, pricing, proposals, approvals, and handoffs.
- Adoption and operational readiness of new or improved managed services offerings.
- Seller confidence and effectiveness using portfolio assets, tools, and training.
- Reduction in avoidable scope gaps, pricing errors, and delivery surprises.
- Contribution to qualified pipeline, closed managed services revenue, expansion opportunities, and client satisfaction.
Additional Information
This job description is not intended to be all-inclusive. The position may perform other related duties as requested to meet the ongoing needs of the organization.
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