About the Company
Voxel51 develops FiftyOne, an open-source and enterprise platform for managing unstructured data, machine learning workflows, and AI systems. The company focuses on data-centric AI and supports organizations across industries with tools for machine learning development, computer vision, and AI applications.
About the Role The Machine Learning Customer Success Engineer will work directly with users to help them implement effective machine learning workflows using FiftyOne. The role combines customer success, machine learning expertise, technical implementation, and product development. You will manage customer implementations, troubleshoot and triage issues, deliver onboarding and training sessions, and collaborate with the product team to influence the product roadmap.
You will also contribute machine-learning-specific features to FiftyOne and participate in its open-source community.
Responsibilities
• Manage customer implementations
• Troubleshoot and triage issues
• Deliver onboarding and training sessions
• Collaborate with the product team to influence the product roadmap
• Contribute machine-learning-specific features to FiftyOne
• Participate in its open-source community
Qualifications
• 2+ years of professional machine learning experience
• 1+ year of customer-facing experience
• Bachelor’s or Master’s degree in Computer Science or a related field
• Proficiency in Python
• Expertise with machine learning and scientific computing libraries
• Experience with TensorFlow, PyTorch, and NumPy
• Demonstrated interest in computer vision
• Familiarity with NoSQL databases preferred
• Experience contributing to or maintaining open-source projects preferred
• Ability to work effectively in a remote-first and collaborative environment
• Experience with GitHub and Slack
Required Skills
• Machine learning
• Customer success
• Customer relationship management
• Python
• TensorFlow
• PyTorch
• NumPy
• Scientific computing
• Computer vision
• Machine learning workflows
• ML implementation and deployment
• Technical troubleshooting
• Bug triage
• Customer onboarding
• Training and enablement
• Technical documentation
• Product feedback and roadmap development
• Open-source software
• FiftyOne
• NoSQL databases
• MongoDB
• DocumentDB
• Elasticsearch
• GitHub
• Slack
• Remote collaboration
• User support
• ML product development
Pay range and compensation package
[Pay range or salary or compensation]
Equal Opportunity Statement
[Include a statement on commitment to diversity and inclusivity.]